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Dec 30th, 2023
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 Re: Academy return policy
[Re: Drpeede]
#5911671
03/03/11 01:08 PM
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Joined: Apr 2003
Posts: 10,620
chuckwagon
TFF Guru
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TFF Guru
Joined: Apr 2003
Posts: 10,620 |
I bought a new Falcon rod from Academy I snapped it swinging up a fish only 2 weeks after purchasing it. Busted my Falcon this last weekend also. "I guess they must of had a bad batch of Falcon rods. I broke mine last week fishing." quote from thegrouse Uhhhhhh....why wouldja want anuther FALCON rod if they keep bustin' like 'at???? 
Last edited by chuckwagon; 03/03/11 01:14 PM.
****Sun sinking low....lines baited.....gentle south breeze blowing...you realize.........I AM! .
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Re: Academy return policy
[Re: chuckwagon]
#5913674
03/03/11 09:34 PM
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Joined: Aug 2008
Posts: 621
Drpeede
Pro Angler
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Pro Angler
Joined: Aug 2008
Posts: 621 |
I bought a new Falcon rod from Academy I snapped it swinging up a fish only 2 weeks after purchasing it. Busted my Falcon this last weekend also. "I guess they must of had a bad batch of Falcon rods. I broke mine last week fishing." quote from thegrouse Uhhhhhh....why wouldja want anuther FALCON rod if they keep bustin' like 'at???? Not sure if i will be getting another falcon, especially after reading this
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Re: Academy return policy
[Re: Drpeede]
#5913726
03/03/11 09:51 PM
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Joined: Jul 2010
Posts: 325
Impulse
Angler
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Angler
Joined: Jul 2010
Posts: 325 |
3 or 4 rods out of the thousands they've sold recently?
Any rod company will lose some percentage right off the shelf.
The question is what they do next.
Last edited by Impulse; 03/03/11 09:59 PM.
'81 Aggie
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Re: Academy return policy
[Re: Impulse]
#5927304
03/07/11 05:07 PM
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Joined: Aug 2008
Posts: 621
Drpeede
Pro Angler
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Pro Angler
Joined: Aug 2008
Posts: 621 |
Talked to the guy at the return desk and he stated that they had a lot of returns on the Falcon rods.. Maybe as you stated but i changed rod brands and they where awsome about the returns
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Re: Academy return policy
[Re: Drpeede]
#5927656
03/07/11 06:18 PM
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Joined: Jul 2010
Posts: 1,382
chuck44l
Extreme Angler
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Extreme Angler
Joined: Jul 2010
Posts: 1,382 |
Sounds like it is time to switch rod brands to me Im not much of a high dollar rod fan myself and have been doing some research lately and it looks to me like the proangler prob has the highest customer satisfaction rate for the dollar and priced far less then alot of very over priced rod manufacturers out there.
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Re: Academy return policy
[Re: chuck44l]
#5934559
03/09/11 02:34 AM
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Joined: Sep 2009
Posts: 600
Kurt1
Pro Angler
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Pro Angler
Joined: Sep 2009
Posts: 600 |
I have at least 10 Falcon rods all of them are Lowriders or Cara rods and have used them for over 10 years and have never broken one. I would not hesitate to buy another one even though my last 2 rod purchases were Loomis, which by the way I have broken several Loomis rods but they are so good with their replacement that I will continue to do business with them. Now if I could just find a tire manufacturer that would give me a free set after my other ones wore out.
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Re: Academy return policy
[Re: Kurt1]
#5946907
03/13/11 07:59 AM
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Joined: Feb 2006
Posts: 48,345
OldFrog
TFF Guru
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TFF Guru
Joined: Feb 2006
Posts: 48,345 |
Their replacement policy is the exact reason I shop at Academy. They know how to treat a customer, so he'll keep coming back.....and it's been working for me. I cant go in there without spending $150.
Now, Donald...please pick John Bolton for your running mate.
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Re: Academy return policy
[Re: OldFrog]
#5947107
03/13/11 12:31 PM
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Joined: Sep 2007
Posts: 7,182
throwback
TFF Celebrity
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TFF Celebrity
Joined: Sep 2007
Posts: 7,182 |
I would be curious to know if the Falcons being exchanged were the "HD" models. The HD's are made off shore, China I believe. Could be mistaken about the country but, not USA made accoding to my info.
At least my boat and truck are paid for, woo hoo!
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Re: Academy return policy
[Re: aggiegolfer]
#5948268
03/13/11 10:13 PM
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Joined: Jan 2005
Posts: 1,259
F M
Extreme Angler
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Extreme Angler
Joined: Jan 2005
Posts: 1,259 |
Academy does not accept returns on boats/kayaks, that's company policy. Its because they "register" the boat or kayak in their database. I'd contacted Pelican (in Canada) and they told me to go about it the way I did. Academy said talk to the hand. Pelican told me to tell the store manager to get a replacement via the distributor when I contacted Pelican by phone after I got this email and Academy again told me they couldn't do anything. This was all after Academy telling me they would exchange the kayak and I didn't even have to exchange it for the same kayak. Copy of the email from Pelican (pics of the kayak were sent in the first email): Good afternoon Thank you for contacting us in this regard. Unfortunately, we don't have any kits to repair the products. However, we do have a site which has a repair kit that might be of interest for yourself. www.urethanesupply.com1-800-633-3047 If you wish to get a credit or refund, you would have to contact the store where you purchased yur kayak to see if they would take it back. If any further assistance is required, please do not hesitate to contact us. Have a nice day. Benoit Layette Coordinator - Customer Service Coordonnateur - Service la clientle Tel: 1-888-669-6960 Fax: 450.664.4522 Pelican International Inc. 1000 Place Paul-Kane Laval, Qc, Canada, H7C 2T2 1.800.463.6960 Pelican website: www.pelicansport.comElite Series website: www.geteliteseries.comEcommerce website: www.pelicansport.com/store Sounds to me like it was Pelican that was at fault not Academy. Pelican did not have a repair kit for whatever you did to it, did not honor any warranty, did not offer to give you your money back and told you to contact the store to "to see if they would take it back" while knowing full well that they would not. How is any of that Academy's fault? That was just Pelican trying to pass the buck not really telling you to go back to Academy.
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Re: Academy return policy
[Re: F M]
#5953660
03/15/11 05:36 AM
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Joined: Nov 2007
Posts: 991
mutantslinger
Pro Angler
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Pro Angler
Joined: Nov 2007
Posts: 991 |
In Oklahoma all boat sales at Academy include doing the state registration paperwork. It's no different than any other boat purchase at a dealer, etc. I can see them having a no-return policy if it involved dealing with the state tax commission, etc. Academy has to follow state law involving boat sales. Probably the same in Texas. Pelican directed the issue to their distributor who probably isn't Academy, but is where Academy gets their boats.
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Re: Academy return policy
[Re: mutantslinger]
#5957919
03/16/11 12:59 PM
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Joined: Oct 2002
Posts: 335
oldboat
Angler
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Angler
Joined: Oct 2002
Posts: 335 |
i broke a falcon original this weekend that i have had for a couple years, on a hook set into a tree this weekend, the top half ended up sinking after the line broke and academy gave me full credit for it with no reciept why buy a rod anywhere else.
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Re: Academy return policy
[Re: oldboat]
#5958239
03/16/11 02:27 PM
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Joined: May 2010
Posts: 1,440
NoCoolNameToo
Extreme Angler
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Extreme Angler
Joined: May 2010
Posts: 1,440 |
My son pulled a double ... broke two rod tips in one day.. no receipt on one of the rods no problem no questions asked.. I'm a big fan of the Academy !
Last edited by NoCoolNameToo; 03/16/11 02:32 PM.
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Re: Academy return policy
[Re: OldFrog]
#5958645
03/16/11 04:26 PM
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Joined: Jun 2006
Posts: 50,176
TreeBass
Lt. Dan
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Lt. Dan
Joined: Jun 2006
Posts: 50,176 |
Their replacement policy is the exact reason I shop at Academy. They know how to treat a customer, so he'll keep coming back.....and it's been working for me. I cant go in there without spending $150. x2
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Re: Academy return policy
[Re: Knot at work]
#5990179
03/25/11 01:51 AM
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Joined: Jan 2011
Posts: 44
Drag Burner
Outdoorsman
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Outdoorsman
Joined: Jan 2011
Posts: 44 |
I browse a lot but usually end up spending my money @ Academy because of their unbelieveable return policy. I am sure they get ripped off a lot of the time but I appreciate that they don't treat me like a criminal when I have a problem to resolve.
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Re: Academy return policy
[Re: Drag Burner]
#5990213
03/25/11 02:01 AM
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Joined: Feb 2011
Posts: 446
toomuchmoxie
Angler
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Angler
Joined: Feb 2011
Posts: 446 |
Academy....hands down, the bomb
22' Pathfinder - Stored in Port A
Stuck in SA
Always Planning The Next Trip
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