My Garmin LVS34 transducer took a dump last weekend. The AHRS (stabilization) took a dump. Thankfully I was able to turn it off, adjust pitch angle and drive on seeing fish I can't catch. Called Garmin's customer service Tuesday and explained all the troubleshooting I did. Service rep said it was bad but before they could warranty it I needed to update the software (way outdated but worked flawlessly for the last year), also needed to calibrate the compass (never have with this transducer or my old LVS32). They emailed me a service ticket to upload a video of what its doing and a screenshot of the software update. I did that Friday and called them back. It only has a 12 month warranty and it was purchased November of last year. They are covering a replacement for free. With a deposit they expedite one out and credit you back when the old one is returned. Got tracking this morning and it will be here Thursday.
Now to the pain in the @zz part. Tearing my bow panel apart to pull the old one off. between the Quest, Mega 360, a Garmin 1222 and a Helix 15" its a mess of wires. To add insult to injury I also have to tear apart my dual graph mount to pull the transducer cable through.

Proline Marine would have got the call from me on that one. Kudos for doing it yourself. Good luck.

Glad you are covered under warranty...

Gotta love electronics....Great when working PITA when not

Dude if it’s out of warranty, just be thankful they are giving you a replacement. Could have cost you allot of $$$

Was super thankful they are covering it. Also, their customer service is top notch. You get an actual person here in the states that not only speaks English but knows the product.

Isn’t fishing fun?

This should be posted in the co angler thread. One of the reasons co anglers suck. They have no idea what it takes off the water to keep a bass boat in top condition. The time. The money. The busted knuckles.

Great folks at Proline. They've taken good care of me when I needed them.

Pimpin’ ain’t easy!

A real person and they speak English? Heck yeah! Hope this fixes problem.