2017 F150 SuperCrew with only 19,600 miles

SYNCH module - 2 months ago
Radio, heater and other controls stopped working. SYNCH module replacement. Since my truck was 2 months out of the 3/36 warranty, the service advisor at GRAPEVINE FORD said the radio wouldn’t be covered. I told him to do his homework before calling me with news like that. I bought the premium extended warranty. He then tried to take credit by saying, “we got you covered on that module.” Uh- I paid dearly for an extended warranty. If anyone “has me covered” its me.

Tail gate won’t open - yesterday
This takes the cake. It’s an electronic opener, likely the actuator. GRAPEVINE FORD service guy on phone says it may be actuator, wiring harness dead battery.......WAIT. Dead battery? The battery starts the truck but it won’t drop the tail gate. You gotta be f ing kidding me.


Dear Ford- my fuse is short on stupid. Don’t be stupid.

That sucks man, I’m a big time Ford guy but my fuse would be short also at this point.

take it to garland, prestige ford.

they are good, where I bought mine and I also had the premium warranty (expired last month).

Grapevine said if I take it anywhere else, I would have to pay the $100 deductible since I bought my truck from Grapevine. Anyone know if this is true?

If its a Ford ESP then yes there is a $100 deductible.

yes, you should be paying it at grapevine also unless they are covering it for you.

used mine 3 times and it cost me 100 smackers each time but saved me a few hundred on totals.

is the aggravation of grapevine worth saving 100 $?

Grapevine is going to get it right- come hell or high water.

Love ford, hate my dealer.

Seems like Ford needs to right the ship a little. I saw where the Explorer has had 10 recalls in 2020. This is unacceptable when you consider the cost of cars these days.

Sounds like advisor doesn’t know his stuff.

I bought a 2020 ST Explorer from GV Ford in Jan (two new ones in last 3 years), and I can most definitely say that I will never, ever buy from them again. And yes, their service dept sux, too.

It's been quite the turnover since Covid with their service advisors. Quick Lane folks are good, though.

I understand that. I love Kia and their products, but after dealing with Vanguard, I don't know that I'll ever own another. Granted, they did eventually get my car fixed, but I went with Hyundai because it's the same warranty and I will not have to use Vanguard for maintenance. Vanguard may have made the building a bit nicer, but for me, Patterson was better at making sure the car repairs were done right the first time.

I had a Bronco with tons of electrical problems and never bought a Ford since