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Helix 5 do I have a warranty issue?
#12850327
08/02/18 03:12 AM
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Joined: Feb 2006
Posts: 910
Alumacraft 14
OP
Pro Angler
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OP
Pro Angler
Joined: Feb 2006
Posts: 910 |
When I am on any fish finding view, the scroll speed is at a snails pace, it moves one frame per 2 sec. I have scroll speed set to max. Turning it off and back on it will work fine for a few minutes then slow down as described.
Another thing I have notice is I can hear loud transducer clicks coming from the view screen or at least near the screen. I have had a few depth finder and never have I heard the transducer clicking so loud as if I were next to it.
The unit ran great for 7 days of fishing and started this on the 8th. I checked my connections while on the water and they are very clean and snug. System diagnostic view says I pass everything.
Last edited by Alumacraft 14; 08/02/18 03:13 AM.
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Re: Helix 5 do I have a warranty issue?
[Re: Alumacraft 14]
#12850525
08/02/18 01:13 PM
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Joined: Jun 2007
Posts: 468
ToadThrower
Angler
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Angler
Joined: Jun 2007
Posts: 468 |
I would call HUMMINBIRD customer service 800-633-1468 and ask...they are very helpful in trouble shooting any issue...and the turn around is about a week to 10 days if you have to send it in...sounds like it is not working like it should so get it fixed so you can enjoy it...
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Re: Helix 5 do I have a warranty issue?
[Re: Alumacraft 14]
#12850938
08/02/18 06:19 PM
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Joined: Feb 2010
Posts: 12,124
shut-up-and-fish
TFF Guru
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TFF Guru
Joined: Feb 2010
Posts: 12,124 |
Go to set up. Scroll down to restore defaults. Perform a restore defaults and the issue should be resolved. Also, check your software status. If you are not running the current version software I recommend doing an update as well. Current software version for the Helix 5 https://www.humminbird.com/support/software-updates
www.shut-up-and-fish.comFrom *Sales, *Installation Services, and *On the shop floor Education & Instructional Tips We have you covered here @ shut-up-and-fish for all of your Humminbird, Lowrance, Garmin, Minn Kota & Motorguide needs plus much more - Call Now 972 822 9285
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Re: Helix 5 do I have a warranty issue?
[Re: Alumacraft 14]
#12854382
08/05/18 06:46 PM
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Joined: Feb 2006
Posts: 910
Alumacraft 14
OP
Pro Angler
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OP
Pro Angler
Joined: Feb 2006
Posts: 910 |
Will do. Thanks for your responses.
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