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Re: Beyond p****** need advise please. Long read but please help. [Re: charlieecho] #10504113 12/30/14 07:06 PM
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Mark Perry Offline
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Originally Posted By: charlieecho
Originally Posted By: KingwoodCat
Originally Posted By: Mark Perry
Originally Posted By: KingwoodCat


Lawyer up. This is the very reason Ranger, Stratos and Triton are fixing to go down hill.




roflmao.....of course you happen to own a different brand that is 100 times better blah! blah! blah! .....you probably own the best brand truck, gun and tools also. woot


All of that really helps the OP get his issues resolved. On a serious note lets stay on track and see what the outcome of this one is. A lot of us are curious to see how it plays out. The OP has been respectful and very composed so lets all do our part to keep it that way.


Who $hit in your wheaties today? Your making assumptions. I never said anything about what brand boat I owned or have owned. Everyone on the forum knows BP Marine track record for customer service, and it follows that what got Forrest Wood's Ranger to being the standard by which all others are compared has gone down hill with each successive buyer. That's my point.

And P.S. BassCat, Cummins Powered Ram, Browning, and Craftsman, so there..... banana


popcorn


You might want some iced tea with that popcorn.

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10504214 12/30/14 07:57 PM
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Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10515083 01/04/15 01:53 PM
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slimpickens Offline OP
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Haven't heard anything yet but he said it would be this week. I will keep y'all updated.
Keeping fingers crossed that everything goes well.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10515137 01/04/15 02:30 PM
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ramac Offline
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I would agree with working with the dealer first, but I would have a time limit to resolve. If they don't get it done by that time, I would go directly to management at the manufacturer. I would also give a time limit to resolve. If they don't get it done, go directly to the CEO's office. Most large companies will act quickly when they receive a Presidential/CEO complaint. Often times, I've skipped the management step and have gone directly to the CEO. Once they get involved, even if it's an assistant to the CEO, things move quickly and normally end up resolved. If these steps don't get the issue resolved, I would then contact an attorney.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521698 01/06/15 09:17 PM
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slimpickens Offline OP
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Just got off the phone with boat dealer and needless to say I'm not happy!!
They said that they are not liable for any damage to the boat while being transported and that the bottom of the boat had to already be like that. Said there are a couple shinny spots in the before pics that could be sctraches? Wth? Then I asked him about the ones on the top and he said he didn't see those. I told him to go look again and look at pics!!
They are offering a $300 gift card to basspro for the damage to my boat!!
They have to be stupid!
I'm driving up there on Thursday also going to call tracker myself tomorrow.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521750 01/06/15 09:33 PM
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JacksonBean Offline
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I've been a spectator and I'm very sorry to hear this.

I think you've gotten some really good advice above.

Good luck.


[Linked Image]
Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521824 01/06/15 09:51 PM
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rexmitchell Offline
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Call the local news, then hire a bunch of midgets to go picket the dealership. Nothing says a business messed up like an angry band of midgets on the local news.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521857 01/06/15 10:04 PM
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patriot07 Offline
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Take it to corporate if the dealer won't help.

Also worth naming the dealership on here once this is all over with so we know who to avoid in the future.


Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard
Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521864 01/06/15 10:08 PM
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TwoLakes Offline
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Are we at a point in our society where no one does the right thing? Who is responsible for your boat during transport?

I hope this turns out OK for you. Unfortunately, it sounds like the dealer is going to be difficult.

If tracker doesn't do the right thing, I guess your only option is the legal route which can suck the life out of you.....

Wishing you good luck and a peaceful resolution.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10521883 01/06/15 10:17 PM
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I would contact tracker and advise them to please resolve the issue or advise if you should go ahead and seek legal consult for the matter given the dealership's unwillingness to resolve the matter and correct the issue, one which was a manufacturer defect to begin with.

You are wasting time spinning your gears and getting frustrated with the dealership at this point. They have made abundantly clear their lack of desire to rectify the issue, and that they don't want to accept responsibility for a boat that was in their possession (which they ARE RESPONSIBLE for, I'm sure their insurance policy would agree in event of something happening to building while stored there) and furthermore they want to act defensive as though customers are out to get them. Circumvent their defensive attitude by contacting and dealing with the manufacturer directly, who should be replacing the boat anyways due to manufacturer defect, and then find yourself another dealer once they get it handled for you, elsewise lawyer up.

Just quit talking to the dealership before you muck something up somehow, no good can come form interaction with them at this point.

Re: Beyond p****** need advise please. Long read but please help. [Re: TwoLakes] #10521887 01/06/15 10:19 PM
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I went back and looked at your before and after pictures. I didn't see any before pics of the very bottom of the boat where the major damage seems to be. You have some good pictures of the front bottom. If you have pictures of the very bottom, it would be good to send those as well.

Re: Beyond p****** need advise please. Long read but please help. [Re: rexmitchell] #10521904 01/06/15 10:23 PM
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TwoLakes Offline
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Oh My!!! Do you find them in the yellow pages under Midgets For Hire??

Re: Beyond p****** need advise please. Long read but please help. [Re: TwoLakes] #10521907 01/06/15 10:24 PM
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rexmitchell Offline
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Originally Posted By: TwoLakes
Oh My!!! Do you find them in the yellow pages under Midgets For Hire??


Craigslist seems to be a good place to start.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10526384 01/08/15 06:03 PM
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slimpickens Offline OP
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Ok another Update!!!
I just got off the phone with the manager at boat dealer and all I can say is wow!
I figured it would be another call with nothing getting resolved but I was wrong.
He called me and said that he had another deal for me, he said he was tired of dealing with trackers warranty department so he called the Vice President of tracker and told him what was going on. He told me to come pick out new boat! Said he doesn't want to look like a bad dealer and he would do what it takes to make it right.
Thanks for all the advise and I will let y'all know what I decide on.

Re: Beyond p****** need advise please. Long read but please help. [Re: slimpickens] #10526397 01/08/15 06:05 PM
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Andrew Taylor Offline
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Originally Posted By: slimpickens
Ok another Update!!!
I just got off the phone with the manager at boat dealer and all I can say is wow!
I figured it would be another call with nothing getting resolved but I was wrong.
He called me and said that he had another deal for me, he said he was tired of dealing with trackers warranty department so he called the Vice President of tracker and told him what was going on. He told me to come pick out new boat! Said he doesn't want to look like a bad dealer and he would do what it takes to make it right.
Thanks for all the advise and I will let y'all know what I decide on.

eeks

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