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Dec 30th, 2023
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 Lews customer service
#9823235
03/14/14 01:35 PM
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Joined: Feb 2010
Posts: 6,850
Ban-D
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Feb 2010
Posts: 6,850 |
I have two speed spools that the paddles started to deteriate on. I called lews this morning got to speak to a real person and they will have me new paddles in the mail by late today or early Monday. She explained they had a bad batch and was extremely nice and answered all my questions. It's nice seeing a big company like that that could have easily blew it off step up and make it right. Just one more reason I'll continue to buy these reels.
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 Re: Lews customer service
[Re: Ban-D]
#9823260
03/14/14 01:42 PM
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Joined: Dec 2006
Posts: 2,070
kellisag
Extreme Angler
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Extreme Angler
Joined: Dec 2006
Posts: 2,070 |
Good to know! I have the same problem with one I bought a couple of months ago.
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Re: Lews customer service
[Re: Ban-D]
#9823520
03/14/14 03:24 PM
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Joined: Feb 2008
Posts: 1,978
its a fluke
Extreme Angler
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Extreme Angler
Joined: Feb 2008
Posts: 1,978 |
Love my Lews now love em more
The charm of fishing is that it is the pursuit of what is elusive but attainable, a perpetual series of occasions for hope. ~John Buchan
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Re: Lews customer service
[Re: Ban-D]
#9825375
03/15/14 04:38 AM
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Joined: Mar 2012
Posts: 168
andyr21
Outdoorsman
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Outdoorsman
Joined: Mar 2012
Posts: 168 |
I love everything about lews. Im currently switching all my reels to Lews.
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Re: Lews customer service
[Re: Ban-D]
#9825436
03/15/14 05:32 AM
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Joined: Jul 2011
Posts: 840
Carrot Stix
Pro Angler
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Pro Angler
Joined: Jul 2011
Posts: 840 |
Got rid of all my shimano reels , nothing but lews in my rod box ...
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Re: Lews customer service
[Re: Ban-D]
#9825441
03/15/14 05:39 AM
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Joined: Oct 2008
Posts: 3,870
COHLMEYER
TFF Team Angler
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TFF Team Angler
Joined: Oct 2008
Posts: 3,870 |
A real person or a reel person?
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Re: Lews customer service
[Re: Ban-D]
#9826404
03/15/14 07:55 PM
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Joined: Oct 2011
Posts: 368
ScottSecs
Angler
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Angler
Joined: Oct 2011
Posts: 368 |
Thanks for posting. I have a Super Duty that has paddles that are peeling and this explains - I hope I am as successful with the customer service folks. I love the reel and all my other Lews and couldn't figure out what was happening to the reel paddles.
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Re: Lews customer service
[Re: COHLMEYER]
#9826604
03/15/14 09:31 PM
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Joined: Sep 2012
Posts: 1,774
InTheClear
Extreme Angler
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Extreme Angler
Joined: Sep 2012
Posts: 1,774 |
A real person or a reel person? lol
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Re: Lews customer service
[Re: Ban-D]
#9826627
03/15/14 09:42 PM
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Joined: Jan 2003
Posts: 1,608
Javelin
Extreme Angler
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Extreme Angler
Joined: Jan 2003
Posts: 1,608 |
Lews is the best company out there. They do a tremendous amount for the high school fishing programs
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Re: Lews customer service
[Re: Ban-D]
#9826739
03/15/14 10:28 PM
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Joined: Feb 2014
Posts: 33
Crank'n Jeff
Outdoorsman
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Outdoorsman
Joined: Feb 2014
Posts: 33 |
I have always used GARCIA'S, but bought a Lew's Tournment SS, a month ago and now just picked up the BB1 Pro with a speed stick. Can't wait to use it. Lew's have won me over, they fly!!!!!! I'm replacing all my Garcia's with Lew's, except the 2 Winch's, I do still love them.
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Re: Lews customer service
[Re: Ban-D]
#9830466
03/17/14 01:33 PM
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Joined: Oct 2011
Posts: 368
ScottSecs
Angler
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Angler
Joined: Oct 2011
Posts: 368 |
Another satisfied customer - thanks to Ban-D for bringing this to our attention - I called this morning and in the amount of time it took to share my name and address - 2 new paddles are in the mail to replace the peeling ones I have on my Super Duty - the woman on the phone said they think they got a batch of paddles that did not "cook" long enough and they are doing their best to fix any issues - no charge -
Thanks for making us aware of the solution.
Last edited by ScottSecs; 03/17/14 08:10 PM.
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Re: Lews customer service
[Re: Ban-D]
#9832106
03/17/14 10:56 PM
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Joined: Feb 2010
Posts: 6,850
Ban-D
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Feb 2010
Posts: 6,850 |
Just an update I called Friday and I got the knobs Monday afternoon! You can't beat that! As long as they're in business I'll be a customer! 
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Re: Lews customer service
[Re: Ban-D]
#9833013
03/18/14 02:58 AM
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Joined: Jun 2013
Posts: 28
RedZ520
Outdoorsman
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Outdoorsman
Joined: Jun 2013
Posts: 28 |
Good to know, I am having the same issue with one of mine..
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Re: Lews customer service
[Re: Ban-D]
#9833963
03/18/14 03:00 PM
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Joined: Jun 2013
Posts: 28
RedZ520
Outdoorsman
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Outdoorsman
Joined: Jun 2013
Posts: 28 |
Kudos to Lew's.. Called them this morning, will have replacement paddles by the weekend!
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Re: Lews customer service
[Re: Ban-D]
#9834030
03/18/14 03:22 PM
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Joined: Apr 2011
Posts: 904
WeaponOfBassDestruction
Pro Angler
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Pro Angler
Joined: Apr 2011
Posts: 904 |
They have the best customer service in the business IMO whatever your concern is they always make it right without question and they ship lightning fast! Excellent service!!
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