Guys,

We have had some issues with guides. Some guys never have an issue, others have several. This is the reason I have switched to the new Z Guide. The frame is FAR stronger and it protects the ring. Most of our rings "break" out....not many simply slip out of the ring and hang on your line. We send guides out at no charge to be repaired locally. This is far cheaper to do and any wrapper can install them as new. If there is not wrapper in your area, we will repair in house. The deal is to FIX the problem and I believe we have. I sent 100 test rods out to staffers with the Z guide and told the guys to beat the he** out of them for 6 months. We had zero failures so I made the change to the new Z guide. Please believe me, we will always be making changes and upgrades in our rods as things get better. I have a lot in the works right now with new models, a new line of rods, possibly a further guide change. I'll keep you guys posted. Also, THANKS for great comments!!!

I don't have any Dobyns rods....I will now!

Stan told me to contact Dobyns directly. I did and Richard is sending a new tip. I have only had two problems with the ceramic
popping out and Dobyns has taken care of the problem both times.

Well 2 1/2 weeks and still no rod, I have had to make 3 long distance calls trying to track my money down and if are when I might get a rod, if I ever get it and have the problems everyone is having with the eyes. Seems they need to quit having all these pro staff guys You see on ever site , and start worrying about the PAYING customers , I see why I won the 40% off coupon. Yes I am upset , I don't think a customer should have to call all over the country trying to find out if they charged my card are has shipped a product, most decent companies email tracking numbers Not Dobyns! I guess they having it delivered by skateboard. I am sorry TFF I know they a Sponsor but I was one of there paying customers that was thinking about swapping out 12 rods for New Dobyns .

Billy call me at 214-538-9071

Billy,

Miranda talked with you wife on Sept. 5th, she charged your charge at 8:34 AM on the 5th and your rod shipped that same day. It was delivered today at 3:42 PM. It simply takes a week to ship from CA by UPS.

We did error as we had a hold ( from your wife ) to not charge your card until after 27th. If we could of processed immediately all would have been good. We have had some family issues and Miranda was out several days therefore we lost some time and Rich nor I knew nothing about this certificate. That is a screw up on us.

YOUR CARD WAS CHARGED AND THE ROD SHIPPED THE SAME DAY!!

Also, I might add that we honored an expired certificate. We work hard at our customer service. We screwed this one up for sure BUT 2 1/2 weeks by skateboard????? That's way out of line. I don't feel we deserve this bashing and sorry bud, I'm not one to just take it. I don't like airing things like this on boards but it seems to be the way!!

I guess that explains that...

Love my Dobyns, when I can get it outa little man's hands

I've got 3 and never had any issues. I wonder if I'm just not catching enough fish to stress them out???

Love my Dobyns rods! Couldn't bring myself to join the rest of my east Texas buddies and use those gay looking white rods so I gave Dobyn's a try and now switching all my rods to Dobyns. Best balanced rods I have used and no issues with the eyes or anything else! ! I would gladly wait 2 weeks to get one if I had to(never have though)before I would buy anything else! ! Thanks Gary Dobyn's for a good product with an awesome warranty and great customer service!!

First off I called and talk to one of your employees and asked about the certifitate before it expired , because it had 2 days left on it when I got it and YOUR employee told me don't worry about it and gave me the address to ship it to and told me to just pick which rod I wanted and write info on back
Next I understand stuff happens , but if her, you are who ever was suppose to run it on the 27 th and didn't till the 5th when my wife had to make a Long distnce call to check tracking and find out if it had got lost in mail or what and it hadn't even been charged or shipped, Yep it did get charged that day, may have been shipped that day as well, BUT I still don't have it or my Money. And sorry to BUD but I am not one to donate money either and like I said before most companies either email you a tracking number are give it to you by phone, I didn't get either, so if yours says it was delivered yesterday I should get it today. And I to don't like airing stuff like this on a nice forum like this, but I also don't like spending money and not even getting a tracking number either, and remember I didn't start this post about your rods having problems , I just added in ,,,I would like to get mine to find out first hand. And then gave my feed back to my Customer service that I received , might been a screw up all the way around but that's what a Forum like this is for to pass along to each other the goods and bads of different products, and I am Sorry Bud if you can't take a little bashing you don't need to be in a business with public sales . And if I decide to keep the rod and it holds up and fishes good I will be more then happy to Past along the good luck i am having out of it and how much I like it, but if the eyes fall out I will past that along also on here and a half dozen other�forums that have�post that are pretty much title same as this one''''' Problems out Of Dobyns rods. So again I am sorry if you don't like the bashing but I don't like buying a product and not receiving a tracking number to at least keep up with it.So have a nice day, but I will say this for you ,you do have a couple Pro staff guys on here that has been more then willing to help track it down and did pass along your women in office was Swamped with work and you were out getting ready for a Tournament. But in the end you run a business and I was a Customer and your company had a couple screw ups and I still haven't got you product that I paid for almost 2 weeks ago and I Still don't have a tracking number. I might get alittle bend out of shape about stuff i buy , but i always order stuff 2 to 3 weeks before i get back to the US so i can use it and have it here the 24 days I am home, Sorry , but still boils down to Customer service. And I do know just how long it takes to get a product from CA and I know All mail services or screwed up now a days. But thanks for your input

Billy once again i apologize for the problem,please let me know if you have any other problems,thanks for the call this morning,it was nice talking with ya.



Thanks
Stan Browning

Thanks Stan for all your help,, Big Brown truck just showed up and rod looks good, Hope it holds up because it sure feels good. Thanks again for your help with everything.

About 5 years ago another brand of rod was having guide problems I was changing guides on 7-8 of them as compared to all the other brands. That being said any company can get some bad guides I don't kmow what the other company did as they are useing the same drand guides but seem to have the problem solved as I am sure Dobyn's will get done also.