Forums59
Topics1,056,777
Posts14,274,396
Members144,595
|
Most Online39,925 Dec 30th, 2023
|
|
Save Phace help needed
#7165831
02/13/12 02:13 PM
|
Joined: Nov 2008
Posts: 3,010
Chris G
OP
TFF Team Angler
|
OP
TFF Team Angler
Joined: Nov 2008
Posts: 3,010 |
I've got 3 of these masks and recently the foam padding started falling off one of them. I have emailed Save Phace's customer service and left them a voice mail on their customer service mail box and can't get anyone to respond. It's been about a month now. Is anyone on here on their pro staff or know someone who is? This weekend the last piece fell off and all I want is to see about getting some foam to replace it. Thanks
|
|
Re: Save Phace help needed
[Re: Chris G]
#7165846
02/13/12 02:17 PM
|
Joined: Jun 2004
Posts: 2,619
VanWho
Extreme Angler
|
Extreme Angler
Joined: Jun 2004
Posts: 2,619 |
I had the same problem. Took them about a week to call me back. Told me to use Gorilla glue or I could send it back and they would fix it for me.
Good luck.
|
|
Re: Save Phace help needed
[Re: Chris G]
#7165865
02/13/12 02:21 PM
|
Joined: Nov 2008
Posts: 3,010
Chris G
OP
TFF Team Angler
|
OP
TFF Team Angler
Joined: Nov 2008
Posts: 3,010 |
this foam literally just deteriorated away and fell off in pieces. I would gladly send it back to them to get repaired but I just need someone from the company to respond in some way. I love these masks and this is the only one I had do this.
|
|
Re: Save Phace help needed
[Re: Chris G]
#7165880
02/13/12 02:24 PM
|
Joined: Jun 2004
Posts: 2,619
VanWho
Extreme Angler
|
Extreme Angler
Joined: Jun 2004
Posts: 2,619 |
That wasn't the problem I had. They seem to be slow to respond, you may want to stalker call them like a jilted 16 year old girl. That usually gets it done.
|
|
Re: Save Phace help needed
[Re: Chris G]
#7166330
02/13/12 04:07 PM
|
Joined: Nov 2008
Posts: 3,010
Chris G
OP
TFF Team Angler
|
OP
TFF Team Angler
Joined: Nov 2008
Posts: 3,010 |
I called them again but this time went to the sales department instead of customer service since I got a voice mail again when I did and it worked out great. Michael in their sales department is sending me out replacement foam for the mask at no charge.
|
|
Moderated by banker-always fishing, chickenman, Derek 🐝, Duck_Hunter, Fish Killer, J-2, Jacob, Jons3825, JustWingem, Nocona Brian, Toon-Troller, Uncle Zeek, Weekender1
|