When I was in retail management, we weren't allowed to start inventory until the store closed. Yes, it made for some late nights, but that's preferable to losing money due to a ticked off customer...

When I was in retail management, we weren't allowed to start inventory until the store closed. Yes, it made for some late nights, but that's preferable to losing money due to a ticked off customer...

I am the GM of an industrial supplies store. See my profile pic to see which one. I had to chime in on this �customer service� issue. These kind of situations just burn me up!! Because the real issue in this situation is customer service not the year end inventory. The only reason you survive in business is having PAYING CUSTOMERS!! Without amazing customer service your business will not make much money. You have to go way beyond the typical expectations if you want to be really successful. Just because a store is going through an inventory audit or anything for that matter the management should have took actions to deterred customers away from a �SALES COUNTER�. They could have met you at the door explaining what is going on and the reason why they are open at that moment in time�.or just close the doors completely. Think outside the box sometimes!!

All companies have their own means of operating, but the better ones realize the reason their doors are open is the CUSTOMER!! Too many people these days just show up to work for a paycheck and go home. You will see the difference when you meet a true customer service related business!

Depending on the costs of the product I would have just given the product to you on good faith and dealt with payment after the inventory issues were done. NEVER EVER turn away business no matter what!! I have a ton of stories about people walking into my store that I thought was just a simple guy and it turns out to be the CEO of a huge corporation just seeing how we operate! EVERYONE is important to me and it should be that way for everyone!

People are just so worried that someone is going to take advantage of them these days and they just overlook the honest guy. I think with a servant heart and let the big guy upstairs sort them out later!!

oh and yes its 11am and I am on my lunch break!! lol

This wouldn't be L*C would it

If it was a year end inventory, management already knew about it, because they were the ones to instigate it. The numbers derived from it have all sorts of tax implications as well as performance reports, etc. There has to be a definite cut off point and then a resumption of business, and nothing can move in or out stock between these two times. Usually there will be an auditor on site to make sure this happens. The door should have been locked with an explanation sign posted.