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H&H Customer Service #5077424 07/11/10 03:43 AM
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Grashpr9 Offline OP
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Late last month, in a moment of weakness, I ordered that 4pc 2wt kit from Hook&Hackle. It was on sale! If need be, please reference that "I need another fly rod..." thread.

Then I got two confirmation emails. A few days later I emailed, jokingly asking if I got a two-for-one special.

Ends up, pay-buddies double posted the order for two weeks in the future. The H&H guys didn't even know about it. For my slight inconvenience (I figured it was just backordered,) they included a tee-shirt.

Hats off to Ron and Eric.


"It's not rocket surgery!"
Re: H&H Customer Service [Re: Grashpr9] #5077619 07/11/10 06:54 AM
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Brimbum Offline
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Robin: Since these guys are giveing this kind of service, please make sure they are included on the stickie of sppliers of materials.

Big Dale


Have fun with this stuff.

Brimbum

Texas Perchfighters
Royal Coachman Society
Classic Atlantic Bream Fly Society-Executive Vice President

Re: H&H Customer Service [Re: Brimbum] #5077773 07/11/10 12:34 PM
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kenmorrow Offline
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Dale, they are on there. I had Robin put them on there immediately when he started the thread.

If any of y'all have questions about any Hook & Hackle tying materials, don't hesitate to ask me. Just shoot me an email. I use a BUNCH of their stuff.

And...yes...their customer service is excellent. I've been purchasing from H&H for many years - since before Ron bought the company. They are top shelf!

Re: H&H Customer Service [Re: kenmorrow] #5078036 07/11/10 02:34 PM
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Brimbum Offline
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Ken: Sorry about that. My bad. I was thinking wrong after growing up in Kilgore I was thinking H&H was a company from somewhere around Tyler that made spinner baits in the 60's or 70's. I bought a Regal vise and much other stuff from Hook and Hackle back in the early 90's...they had this habit of not screwing up any of my orders in any way.

Have fun with this stuff.

Big Dale


Have fun with this stuff.

Brimbum

Texas Perchfighters
Royal Coachman Society
Classic Atlantic Bream Fly Society-Executive Vice President

Re: H&H Customer Service [Re: Brimbum] #5078050 07/11/10 02:41 PM
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kenmorrow Offline
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It's a peculiar habit in today's business climate to be sure - to actually send folks what they pay for, always ship back-orders without further inquiries from the customer, never charge extra for shipping on split orders, take full responsibility and toss in "extras" any time there is even a perception of an error, and constantly strive to have the best products for the price.

Re: H&H Customer Service [Re: kenmorrow] #5078172 07/11/10 03:20 PM
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Grashpr9 Offline OP
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A while back they had a closeout on Mustad hooks. A few of my selections were out of stock. That should have been it. Closeout - we're out - sorry. I ended up receiving all the hooks I ordered and an extra box or two. Hard to beat that.


"It's not rocket surgery!"
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