It is amazing to me what people will steal! It shouldn't surprise me anymore but it does. If it isn't yours and you didn't work for it LEAVE IT ALONE, someone else worked to buy it or make it or whatever the case may be to get it for themselves.

Jason

I am very sorry that this happened to you, and want to assure you that I am working to solve this issue. This has happened several times in the last year, but out of the thousands that I have shipped since 2006, there have been less than ten that have had this issue.

In a few of these cases we discovered that the unit was installed incorrectly and actually adjusted and fit into the wrong features on the motor.

We have made an extra effort to give good written instructions both on the website and on the inside of the package hangtag on every unit sold.

One of the most critical steps about using the 4-point inline load system is that the device is actually loaded with all four points as equally as possible.

The best way to insure that this occurs is to hold the cupped ends on the flange bolt heads, and then slowly guide the rounded ends into the pocket features on the motor mount. By doing this you can see that all four points contact at the same time.

Then before you load the tubes turn the steering each way until you can determine that the steering is pretty well centered with all four points touching. When you follow this procedure you will find that you can then use the power tilt to wedge the device in securely, and you can�t bend the tubes by putting too much force on them.

What we think happens is that the motor is not straight and only three points are in solid contact when the power tilt is lowered. At this point a steering torque condition occurs that appears to be a solid installation, but when a jolt causes the motor to swivel it introduces a hammer effect to the tube that is not solid.

Another important feature is that the retaining lanyard be wrapped around the main tilt piston so that the cable length will keep the device from reaching the pavement and coming completely off if it does become dislodged.

I hope this helps answer this question and I want to assure you all that I will stand by the Lock-n-Haul all the way, and try hard to help you have the same confidence that thousands of satisfied customers all over the United States, Canada and Mexico share with me.

Jim