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Legend Boats Service!
#4738315
04/15/10 02:05 PM
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Joined: Jan 2007
Posts: 547
jas789
OP
Pro Angler
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OP
Pro Angler
Joined: Jan 2007
Posts: 547 |
I just received this letter and it really made an impression on me and wanted to share. Lou is simply the BEST!
Dean Smith, This is Martin Bozeman the Father of Dustin Bozeman. My son fishes three different tournament trails at age 15. We have enjoyed our Legend boat since December of 2008. I would like to express my total satisfaction with your company and the customer service we have received over the past year. We have never had any major issues only small nagging questions being new first time boat owners. We have always been treated with fast friendly customer service and feel that Legend and their staff has gone the extra mile. One person in particular even gave me his personal cell phone number several months ago last year. I was amazed and thought I would never use it not wanting to abuse any generosity. This person's name is Lou and works in your service department. He has always walked me though understanding different things. This past weekend my son was fishing in an adult tournament. He had a five fish limit and had 20 minutes to get to weigh in. I was not in the boat with him because I am not allowed to be. He called me from his cell phone and explained he had no power and could not start the engine. I did not know what to do. I called Lou on his cell phone not really expecting an answer. Not only did I get an answer but found out Dustin had tripped a breaker and was able to have Lou walk us through how to reset the breaker by phone. Lou went above and beyond the call of duty and Dustin made it to weigh in on time. Did I forget to mention this was all on a Sunday at about 1:30 pm. Dustin ended up finishing in fourth place and also received his points which I feel would have never happen with out Lou. This was not only impressive for me and Dustin but rest assured ever angler in that tournament at weigh in new what happened as well. From what I hear from talking with other boat owners at the tournament they feared they would have still been on the lake and missed weigh in. I guess what I am trying to say is that I am a very proud Legend Boat owner and don't ever for see owning any other boat but a Legend. Keep up the good work and give Lou a pat on the back for me!! Thank you for everything! Martin C. Bozeman Lakeland, Florida
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Re: Legend Boats Service!
[Re: jas789]
#4738370
04/15/10 02:18 PM
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Joined: Jan 2010
Posts: 48
TX/LA FISHIN
Outdoorsman
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Outdoorsman
Joined: Jan 2010
Posts: 48 |
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Re: Legend Boats Service!
[Re: TX/LA FISHIN]
#4738401
04/15/10 02:24 PM
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Joined: Oct 2008
Posts: 3,870
COHLMEYER
TFF Team Angler
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TFF Team Angler
Joined: Oct 2008
Posts: 3,870 |
Awesome, moves their name up the list for me when it comes time to get my next one.
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Re: Legend Boats Service!
[Re: COHLMEYER]
#4738440
04/15/10 02:31 PM
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Joined: Jul 2007
Posts: 13,435
Rick Paradis
Sausage King
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Sausage King
Joined: Jul 2007
Posts: 13,435 |
The guys at Legend, have the best customer service department, that I have ever encountered.
Deana, Dean, Billy and all of them are top notch, it never amazes me what these guys will do to make a Legend owner happy.
Great Story, and Congratulations to your son.
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Re: Legend Boats Service!
[Re: COHLMEYER]
#4738451
04/15/10 02:33 PM
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Joined: Aug 2004
Posts: 2,528
gotta199
Extreme Angler
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Extreme Angler
Joined: Aug 2004
Posts: 2,528 |
Nothing but good things come from that factory in Midway, AR!!!
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Re: Legend Boats Service!
[Re: gotta199]
#4738472
04/15/10 02:37 PM
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Joined: Apr 2009
Posts: 196
Alpha211
Outdoorsman
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Outdoorsman
Joined: Apr 2009
Posts: 196 |
They make you a part of the Legend family. They are the best!
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Re: Legend Boats Service!
[Re: Rick Paradis]
#4738559
04/15/10 02:54 PM
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Joined: Jan 2007
Posts: 6,751
Jersey Dan
Guido
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Guido
Joined: Jan 2007
Posts: 6,751 |
The guys at Legend, have the best customer service department, that I have ever encountered.
Deana, Dean, Billy and all of them are top notch, it never amazes me what these guys will do to make a Legend owner happy.
Great Story, and Congratulations to your son. +1 Darryl from Legend also who handles the warranty claims is top notch. If anything breaks on the boat they ship the piece to you within the next day or so. You will not find better service.
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Re: Legend Boats Service!
[Re: Jersey Dan]
#4738572
04/15/10 02:58 PM
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Joined: Dec 2003
Posts: 5,546
TIM CLINE
TFF Celebrity
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TFF Celebrity
Joined: Dec 2003
Posts: 5,546 |
Legend is top notch.
Last edited by TIM CLINE; 04/15/10 02:59 PM.
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Re: Legend Boats Service!
[Re: TIM CLINE]
#4738583
04/15/10 03:01 PM
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Joined: Sep 2006
Posts: 2,228
5-20
Extreme Angler
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Extreme Angler
Joined: Sep 2006
Posts: 2,228 |
I have to admit I always thought my next boat would be another 'cat, but I'm now thinking I'll probably have to take a long and hard look at Legend before I pull the trigger...
Toads for breakfast, lunch and dinner!
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Re: Legend Boats Service!
[Re: Jersey Dan]
#4738609
04/15/10 03:09 PM
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Joined: Oct 2004
Posts: 1,812
David Rush
Extreme Angler
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Extreme Angler
Joined: Oct 2004
Posts: 1,812 |
You've had the same experience I've had with them. Lou also gave me his cell and I called him on a Saturday morning to help with something I messed up. I felt bad bothering him but, he was glad to help. I didn't know what else to do and needed to get my boat approved for the State tourny. It was my fault. I removed the cranking battery while installing structure scan and I dropped a terminal off the battery and didn't see it when I reconnected the others. Lou tracked the electrical system with me until we found my stupid mistake. In a time when you can't hardly get anyone in service on the phone during normal hours it's refreshing to have customer service like they do at Legend.
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Re: Legend Boats Service!
[Re: David Rush]
#4738784
04/15/10 03:52 PM
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Joined: Oct 2004
Posts: 1,708
T-Rig Ranger
Extreme Angler
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Extreme Angler
Joined: Oct 2004
Posts: 1,708 |
I love my Legend and have never had a reason to contact their customer service yet. I am almost looking forward to it in a strange kinda way.
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Re: Legend Boats Service!
[Re: T-Rig Ranger]
#4738808
04/15/10 03:56 PM
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Joined: Oct 2008
Posts: 202
c.michels
Outdoorsman
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Outdoorsman
Joined: Oct 2008
Posts: 202 |
They truly are a great group of people.
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Re: Legend Boats Service!
[Re: Alpha211]
#4738944
04/15/10 04:27 PM
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Joined: Jul 2006
Posts: 650
RedBarn
Pro Angler
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Pro Angler
Joined: Jul 2006
Posts: 650 |
They make you a part of the Legend family. They are the best! + 10,000!!! They are GOOD PEOPLE!!!!
Ephesians 1:7
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Re: Legend Boats Service!
[Re: T-Rig Ranger]
#4738989
04/15/10 04:37 PM
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Joined: Aug 2009
Posts: 19,281
ToadSnatcher14
Team Slot Fish
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Team Slot Fish
Joined: Aug 2009
Posts: 19,281 |
I have had mine for a month now had some really good experiences as well. They are really in tune with folks. When you call you can rattle off your name or your boat# and they are on top of it and you get trated very well. First class all the way.
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Re: Legend Boats Service!
[Re: ToadSnatcher14]
#4739439
04/15/10 06:36 PM
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Joined: Sep 2006
Posts: 2,884
Tracker Tim
Extreme Angler
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Extreme Angler
Joined: Sep 2006
Posts: 2,884 |
Lou just walked me through the wiring harness to install a radio in a 211.
I have had nothing but stellar response from everyone at Legend, including the owner. How may companies will give out the owners phone number to a caller? Not many.
This is a boat I won in a tournament. They could have very easily treat me like some tool, but they dont.
Besides the customer service, the 211 really hauls in the rough stuff.
Tim
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