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Kistler Policy Unhappy Fisherman
#2360393
06/12/08 06:35 PM
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Joined: Jan 2006
Posts: 487
champ210
OP
Angler
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OP
Angler
Joined: Jan 2006
Posts: 487 |
While fishing the Grapevine tourney last my Kistler H2 ltx blew up on me. Called em and they said since it was over 1 year old that I was out of luck..What a piece of you know what!! Pay 300+ for a rod and this is what we get.. Back to Dobyns and Loomis with their great product support, pay a small fee and they take care of it.. sorry had to let it out. Not trying to stir the kettle just venting. I have 5 lta's in great shape i'll sell for 125 each..
Last edited by champ210; 06/12/08 06:52 PM.
Flipstick
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360404
06/12/08 06:38 PM
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Joined: Feb 2007
Posts: 3,336
Dillon Lee Ins & Guide Service
Minute Man
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Minute Man
Joined: Feb 2007
Posts: 3,336 |
setyr has a lifetime waranty a friend got me hooked up with them and i love em. Got 13 of them now LOL
www.dobynsrods.comFarmers-DILLON LEE INSURANCE 903 575 0000 Century 21 Premier Group Realtor 903 767 0971 Dillon Lee Premier Guide Service 903 767 0971
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360406
06/12/08 06:38 PM
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Joined: Nov 2006
Posts: 3,711
lure buddy
TFF Team Angler
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TFF Team Angler
Joined: Nov 2006
Posts: 3,711 |
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Re: Kistler Policy Unhappy Fisherman
[Re: lure buddy]
#2360418
06/12/08 06:40 PM
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Joined: Jan 2006
Posts: 487
champ210
OP
Angler
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OP
Angler
Joined: Jan 2006
Posts: 487 |
I have a Hendrix rod and I like it alot also. I like my Hendrix for carolina rig. Might be buying more soon..
Flipstick
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360420
06/12/08 06:40 PM
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Joined: Jan 2007
Posts: 166
Roach64
Outdoorsman
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Outdoorsman
Joined: Jan 2007
Posts: 166 |
Tell you what, check out Scott with Anglers Edge Tackle. Couldn't ask for better customer service. I've broken two of my rods I bought with him over the last year and after either a phone call or an email, he ended up meeting me the next week near my office with a new rod and no questions asked. All of his rods have a 5yr warranty. Great rod and I've caught many-a-fish on the baitcasters and the spinning rods. Just my opinion. Good Luck.
MysteryTackleBox.com Facebook.com/MysteryTackleBox (Like us!) Twitter.com/MysteryTackleBx (Follow us!)
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360477
06/12/08 06:53 PM
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Joined: Sep 2003
Posts: 244
bigmikey
Outdoorsman
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Outdoorsman
Joined: Sep 2003
Posts: 244 |
You talked with Trey Kistler yourself? I know Trey personally and there is not a more honest upstanding, christian around. He will no doubt stand behind his products. I have seen him do it a hundred times.
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Re: Kistler Policy Unhappy Fisherman
[Re: bigmikey]
#2360498
06/12/08 06:57 PM
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Joined: Oct 2003
Posts: 2,862
Eric Gandy
Extreme Angler
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Extreme Angler
Joined: Oct 2003
Posts: 2,862 |
You talked with Trey Kistler yourself? I know Trey personally and there is not a more honest upstanding, christian around. He will no doubt stand behind his products. I have seen him do it a hundred times. Looks like the warranty had expired.
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Re: Kistler Policy Unhappy Fisherman
[Re: bigmikey]
#2360502
06/12/08 06:57 PM
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Joined: Jan 2006
Posts: 487
champ210
OP
Angler
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OP
Angler
Joined: Jan 2006
Posts: 487 |
NO I did not. I spoke to someone in customer service and when she said sorry there's not much we can do I started to fade out and need to read to them the actual rod specs so they can determine if there's anything more they can do. I told the I'll pay a fee if I can get it exchanged and they said no.
Flipstick
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360517
06/12/08 07:01 PM
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Joined: Oct 2004
Posts: 22,407
R T
TFF Guru
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TFF Guru
Joined: Oct 2004
Posts: 22,407 |
WOW, if that is true I will never buy another Kistler rod again. A 250.00+ rod with a 1 year warranty? No thank you. My CHEAPEST St Croix has a 5 year warranty, and I paid less than half the price of my LTAs for it.
It doesn't matter how you find the pot of gold, all that matters is that you beat the leprachaun.
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Re: Kistler Policy Unhappy Fisherman
[Re: champ210]
#2360529
06/12/08 07:03 PM
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Joined: Sep 2003
Posts: 244
bigmikey
Outdoorsman
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Outdoorsman
Joined: Sep 2003
Posts: 244 |
You need to talk with Trey or Clifford. I will be surprised if they won't do something for you on a year old rod. Most of the time they want to look at the rod before they make a determination anyway.
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Re: Kistler Policy Unhappy Fisherman
[Re: R T]
#2360530
06/12/08 07:04 PM
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Joined: Jun 2004
Posts: 15,135
txwhitetail
TFF Guru
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TFF Guru
Joined: Jun 2004
Posts: 15,135 |
Dobyns has a great warranty.
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Re: Kistler Policy Unhappy Fisherman
[Re: R T]
#2360535
06/12/08 07:04 PM
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Joined: Apr 2005
Posts: 6,425
Jeromy Walker
TFF Celebrity
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TFF Celebrity
Joined: Apr 2005
Posts: 6,425 |
That cannot be correct. Call Kistler back, ask for Ryan. There is a fee. but they will replace it. Someone gave you bad information. Just call back, and ask for Ryan
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Re: Kistler Policy Unhappy Fisherman
[Re: Jeromy Walker]
#2360635
06/12/08 07:32 PM
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Joined: Mar 2004
Posts: 2,563
TexCaboCat
Extreme Angler
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Extreme Angler
Joined: Mar 2004
Posts: 2,563 |
Here is a cut and paste of Kistler's warranty. Looks like after one year they pro-rate the rod some how. I would call Trey and see what it up. My experience with them in the past has be great and I am they will do something to help you out.
FROM KISTLER WEBSITE:
Warranty World Class "No Hassle" Warranty Kistler Rods guarantees that you will be completely satisfied with your purchase. When your order arrives, inspect it carefully. If you are not completely satisfied, return any unused item within 10 days for exchange or refund. Please include a copy of sales receipt for proper credit. Shipping charges incurred due to the return of merchandise are the responsibility of the customer in most cases.
Kistler rods are individually inspected to insure that the highest quality of standards is exceeded. Should a problem occur with your rod during the first 90 days of fishing due to defects in materials or workmanship, the rod will be repaired or replaced Hassle Free at no charge. (FREE)
Most warranty failures occur during the first few uses as a result of defective materials or workmanship. If you have a problem after the 90 days yet less than one year of fishing, Kistler Rods will offer you a No Hassle replacement for a $35.00 deductible plus the $15 to cover return postage. After one year of ownership of your rod, if you ever have a problem, take advantage of our pro-rated warranty program. We will age your rod and let you know your replacement cost in order to outfit you again with a new Kistler Rod.
Blank failure after extensive use is usually caused by outside influences such as damaging bumps and nicks as well as over compounding the natural bend of the rod blank. All of the rods carry a limited lifetime warranty. This warranty applies to the original full price purchaser only. Rods that are repairable will be done so at no charge except the return postage of $15.00.
This warranty is limited to the repair or replacement of the rod only and does not cover consequential or incidental damages, which Kistler Custom Fishing Rods shall not be held liable for. This warranty is not intended to cover accidental breakage by abuse or neglect.
To process a warranty effectively, please send the rod to our warranty department. Include your full name, full shipping and mailing address, email address and a daytime phone number. Also, include a check or money order for $15.00 to cover return postage and the $35.00 to cover your deductible if applicable in your situation. These items will help to expedite your warranty claim with a one week turnaround (when inventory is available) once we receive your rod.
Send to: Kistler Rods Warranty Department 20555 FM 1488 #2 Magnolia, TX 77355
Last edited by TexCaboCat; 06/12/08 07:35 PM.
God Bless, Stephen
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Re: Kistler Policy Unhappy Fisherman
[Re: TexCaboCat]
#2360664
06/12/08 07:40 PM
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Joined: May 2004
Posts: 1,061
ez_4_u00
Extreme Angler
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Extreme Angler
Joined: May 2004
Posts: 1,061 |
Boy the way they write their warrenty they sound like a tire company.
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Re: Kistler Policy Unhappy Fisherman
[Re: ez_4_u00]
#2360775
06/12/08 08:22 PM
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Joined: Oct 2005
Posts: 2,463
921ELITE Cranker
Extreme Angler
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Extreme Angler
Joined: Oct 2005
Posts: 2,463 |
Like someone told me once about Kistler....."they have a lifetime warranty if your lifetime is 90 days". Kinda mis-leading to me.
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