I just wanted to share a quick story and publicly acknowledge the tremendous customer service that I experienced from Tommy and the team out at Rockwall Marine. During practice with my stepson on Friday at Lake Palestine in preparation for his first THSBA tournament my lower unit decided to go pop. This happened around 11:15 in the morning and as we were waiting on a tow back to the boat ramp when I call Tommy just to inquire if he happened to have a gearcase for my 250 SHO. He just happened to have a new factory one on the shelf and told me that if we could get the boat there that he would get it swapped out for us and have us ready to fish Saturday. We got loaded up and drove straight from Palestine to Rockwall and arrived around 2:00 PM. We were back on the road by 3:30 with a new lower unit installed and tested. I truly appreciate this outstanding service to get us back on the water. The fishing was very tough on Saturday, but my stepson did catch a nice fish and got some valuable points! Thanks again to Tommy and the team at Rockwall Marine, you have earned all of my future business!

Good to hear not everyone has a bad experience like I did at Rockwell Marine

Rockwall Marine has helped me out numerous times and are simply the best when it comes to customer service!

Damn, that's awesome! Good for them on taking care of folks.

Tommy has always helped me when it was needed.

Tommy and Rockwall marine are great!

Been using Rockwall marine for years. Tommy is as good as they get.

Tommy is a class act!!!

Just got my boat out of the shop at Rockwell Marine. In on Monday out by Wednesday, awesome. Plus cost me about half of what I thought it would be. Those guys rock.

Tommy has been great in helping me as well. Lucky I haven’t see them in a few years. “Knock on wood”.

Yep, Tommy and his guys are “jam up” on the customer service!
I’ve driven from Lake Palestine to get some work done on my boat a few times and they are always great to deal with!

Not only great service but gives back to the community in a lot of ways.

always could count on the crew there.

I've only had Rockwall Marine work on my boat for the past 24 years. Yearly tune ups, water pump impellers, replace a lower unit, a few VRO's etc. Always top notch service. There is usually a waiting list to get your boat in for maintenance so they must be doing something right. Tommy and Hayden are good folk!

That’s an incredible story and a testament to the strong community in fishing and boating. It sounds like Rockwall Marine really went above and beyond to help you out in a tough situation. Having a reliable service team that you trust is invaluable, especially when you’re out on the water and something goes wrong.

I have bought multiple boats and used Rockwall Marine for service for 20 years. The whole crew as well as Tommy and Silvia are the best of the best.

I was fishing a PAA tourney on Ray Hubbard several years ago and my cranking battery crapped out on me at around 2pm and we were 6 miles or so from the ramp we had launched. With the approval of the tournament director, Bump from RW Marine brought a new battery to me and helped install it at a marina. This was on a Saturday and they were already closed for business for the day. My co angler was partially paralyzed so it would have been a challenge, if even possible for him to assist in me removing the old battery and installing a new one.

That was a gesture that most dealers would have never offered, much less delivered after hours on a Saturday.

[quote=James P.]Been using Rockwall marine for years. Tommy is as good as they get. [/quo

+1

I’ve known Tommy a long time. Don’t think I’ve ever heard a negative word about him or his dealership. Good people for sure.

Been using Tommy for service since he was at The Fishing Store in Garland for those that remember that.
Always great service, he rebuilt a motor for me around 2000, sold that boat in 2022 and motor was still running strong, its was an old Johnson 200hp, that rebuild is still running today 24 years later, original motor was 1994 model.

Bought my first BassCat from Tommy Yetts in 2007! I can say nothing but good things about him!