Well I recently added the Humminbird 360 to my boat and it worked fine the day I installed it and set it up. The next time I tried to use it, it failed. I tested my transducer on another boat that had a 360 and it failed on it also so I sent it back to Humminbird. A month later they still have not replaced it. Their customer service and quality control is terrible. Very disappointing. Is this normal for Humminbird?? This is my first Humminbird product. I have used Lowrance for many years now and never had issues like that.
Maybe it is just a sign of the times, no one wants to work or do their job correctly or be responsible for anything.

I’ve never had an issue with my 360. Two years. Not sure what’s going on.

I sent my mega live and one of my graphs in recently got both back within 9 days.
They have always been quick. Did you talk to them and get a shipping label?

You did something wrong. HB is always on top of things. Call them

I purchased the unit through Fun N Sun in Hurst and they are working on it for me. Every time I go in to check on it, they have at least one or two more 360 transducers to send back to Humminbird because of failures.

Well its been over a month now and Humminbird has not sent a replacement 360 transducer back to Fun N Sun to replace my (brand new) defective one. Terrible customer service, I guess they just don't care. They need better quality control building these units, they should at least test them out to make sure they work before they box them up and put them on the market. Apparently they don't do that.

If you're having issues with HB customer service it's likely you may have been a difficult customer or a little disgruntle.

Judging by the tone of this post that could be the case, if so they may have slow rolled you.

That's not their normal process. Why are you going back to where you bought the unit rather than through Humminbird's Customer Service Line where they'll give you an RA and Shipping Label?

It says clear as day in the paperwork that comes with their products, "Do not return to store."

They have always made a quick turn around for me on the few repairs that I have had. Never had to send my 360 in, but I have had a few graphs that I had to get repaired under warranty. Received both back in less than 2 weeks from the day I mailed it. I suspect the middle man might be the issue here. I've had some complaints with humminbird through the years, but their customer service has always been really good.

I also suspect the indirect nature of the return has caused something to go wrong. I've returned systems to Humminbird for repair twice (once included a 360 unit), and both times they were back on my boat within a week of shipping. From what I've heard from others, returns are almost always resolved within two weeks. Sympathies for your situation, though it is an outlier. I agree with others to contact Humminbird directly to see what is going on first hand.

If you knew how to read correctly, you would have seen that I took the unit back to Fun N Sun where I purchased it and let them deal with Humminbird.

I finally got my 360 transducer back today. The paperwork said it has been repaired. I thought that was strange because they told Fun N Sun that they tested it out and it worked fine,,,,,so why did it need to be repaired if that was true?

Well I know now, but won't have to do that in the future, because that will be the last Humminbird product I purchase from now on.

That explains the long time. F&S is not an authorized repair shop so they send it to one, normally in Dallas and if they don't repair those there then they would send to HB I assume. I went thru F&S for a talon years ago and was told what day they delivered to the repair center and then it got in line for repair , repair and then wait for it to be returned back to F&S. If you took it straight to the repair center, you probably would have saved between 1 to 2 weeks.

The verbiage they use "closes the ticket." If they said it worked fine as tested, then they probably didn't "Repair," regardless of what the ticket says. I had an issue with a cable that randomly dropped the left side of the 360 element while fishing on Fork one day. I sent the full unit back to Humminbird and it tested good. I was out of warranty, so sending it in cost me $300, but they have provided me with the cable and a Y-adapter (though I can't hook it up because it is not quite the right one). I am working with 360 and live right now, but don't have my 2D and DI working until I can take some time to run some new cables.

It does help to read the information that comes with the units so that you don't waste time and get frustrated with a company that has reportedly excellent service.

Based upon what I hear from my limited grapevine, Garmin doesn't have the service levels that Johnson does...