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Jan 23rd, 2013
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Power Pole Customer Service #14035356 06/17/21 06:43 PM
Joined: May 2009
Posts: 594
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Captain Chunk Offline OP
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Joined: May 2009
Posts: 594
Stopped by the Power Pole booth at the Classic expo on Sunday (super cool display for those who didn't see it) and noticed they were making black spikes now. Said to one of my friends how much better I thought that would look on my boat. One of their reps walks over and we get to talking and make the same comment to him. He says "we can take of that." I asked him I needed to drop my poles and drive down the highway and send them a picture of the damage. He says nope, hands me a business card, and tells me to email him Monday morning. I did just that. When I came home from lunch today, sitting on my door step were 2 brand new spikes for my poles. I have had a couple of issues they were always quick to help with or replace parts on for things that were actually malfunctioning, but I was blown away they would send me a new pair of spikes just because I wanted them. Fantastic customer service from them as always.

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Power Pole Customer Service [Re: Captain Chunk] #14035431 06/17/21 07:38 PM
Joined: Feb 2012
Posts: 6,647
Caymas Cx 21 Offline
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Joined: Feb 2012
Posts: 6,647
Best in the business.

Re: Power Pole Customer Service [Re: Captain Chunk] #14035449 06/17/21 07:47 PM
Joined: Feb 2011
Posts: 565
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gut hooked Offline
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Joined: Feb 2011
Posts: 565
I have posted a couple of times on this board about the absolutely great service offered by PP. without a doubt the best I have ever had in any industry ever.........

Re: Power Pole Customer Service [Re: Captain Chunk] #14035470 06/17/21 08:05 PM
Joined: Oct 2016
Posts: 283
Z
ZX4545 Online Content
Angler
Online Content
Angler
Z
Joined: Oct 2016
Posts: 283
Hands down, best CS experience for any industry

Re: Power Pole Customer Service [Re: Captain Chunk] #14035549 06/17/21 09:24 PM
Joined: Dec 2005
Posts: 1,144
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tejasbass Online Content
Extreme Angler
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Joined: Dec 2005
Posts: 1,144
Power pole customer service is outstanding. My "new to me" boat has power poles. I messed up one of the lines putting in a battery charger. I called them and told them what I had done. Like most anglers, I informed him on Tuesday that I had a Bass Champs tourney Saturday and really needed it fixed immediately. Thursday, I received not one but 10 fittings and a quart of hydraulic oil. No charge. Hard to beat that service.

Re: Power Pole Customer Service [Re: Captain Chunk] #14035612 06/17/21 10:52 PM
Joined: May 2008
Posts: 8,467
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Rayzor Online Content
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Joined: May 2008
Posts: 8,467
is the best. If other companies treated me half as food as Power Pole, I would be a happy man.


Be safe,
Rayzor
[Linked Image]
2001 Triton Tx-21/225 Mercury EFI
Re: Power Pole Customer Service [Re: Captain Chunk] #14035624 06/17/21 11:11 PM
Joined: May 2019
Posts: 1,736
ReelSlow Online Content
Extreme Angler
Online Content
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Joined: May 2019
Posts: 1,736
They have sent me a rebuild kit , a set of hoses and oil, now they are rebuilding my pump, all a a 10' Blade that was on a used boat I bought.


GOD is good!
Re: Power Pole Customer Service [Re: Captain Chunk] #14035765 06/18/21 02:40 AM
Joined: Nov 2014
Posts: 13,916
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SteezMacQueen Online Happy
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Joined: Nov 2014
Posts: 13,916
They are the true reason I will ONLY use PowerPole products, given a choice.


Eat. Sleep. Fish.
Re: Power Pole Customer Service [Re: SteezMacQueen] #14035806 06/18/21 03:01 AM
Joined: Oct 2006
Posts: 5,996
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Hook'em79 Offline
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Joined: Oct 2006
Posts: 5,996
Originally Posted by SteezMacQueen
They are the true reason I will ONLY use PowerPole products, given a choice.


Could not agree more!


God, Family, Friends
www.sterlingtractor.com

Re: Power Pole Customer Service [Re: Captain Chunk] #14035829 06/18/21 03:33 AM
Joined: Jul 2011
Posts: 3,220
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David Burton Online Content
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Joined: Jul 2011
Posts: 3,220
Should've chatted with them when I was there. Agree they have great service, just wish they had an upgrade program from the old C-Monster to C-Monster2


David Burton
2015 Skeeter FX 21 +Ultrex +Helix 12 (x3) +Mega360
Baby's Back!!!!
Re: Power Pole Customer Service [Re: Captain Chunk] #14035950 06/18/21 12:30 PM
Joined: Oct 2009
Posts: 8,297
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rj74955 Online Content
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For awhile there was a lot of excited talk about them debuting a trolling motor, but haven’t heard anything in a long time. Anyone have info?

Re: Power Pole Customer Service [Re: rj74955] #14036550 06/18/21 08:01 PM
Joined: Apr 2005
Posts: 6,249
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Phoenix 920 Pro xp Offline
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Originally Posted by rj74955
For awhile there was a lot of excited talk about them debuting a trolling motor, but haven’t heard anything in a long time. Anyone have info?


yes its almost done

Re: Power Pole Customer Service [Re: Captain Chunk] #14036768 06/18/21 11:44 PM
Joined: Jun 2006
Posts: 668
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basseditor Offline
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Joined: Jun 2006
Posts: 668
I ordered a circuit board for an old 10' blade a month or more ago and at the time I was told the part was out of stock. I get it. I mentioned to the guy at the booth at the Classic and was wondering when to expect it. I'm not concerned because we know how it is. He said he'd check on ETA when he got back.

On Monday I get an email saying the part has shipped. Coincidence?

Yes, but anyway they have been so helpful to get parts for the used PPs I picked up many years ago.

Good people.

Re: Power Pole Customer Service [Re: Captain Chunk] #14037617 06/20/21 01:16 AM
Joined: Jan 2004
Posts: 613
bassnman Online Content
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Posts: 613
Took good care of me when I busted a part out of warranty. Outstanding!

Re: Power Pole Customer Service [Re: ReelSlow] #14038078 06/20/21 05:00 PM
Joined: Jun 2021
Posts: 25
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The Sanch Offline
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Joined: Jun 2021
Posts: 25
Originally Posted by ReelSlow
They have sent me a rebuild kit , a set of hoses and oil, now they are rebuilding my pump, all a a 10' Blade that was on a used boat I bought.


They did the same for me too. First class customer service.

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