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Problems after Helix 10 software update 2.280 #13989283 05/07/21 04:38 PM
Joined: Jan 2005
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fishincuban Offline OP
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[Linked Image]Updated firmware & basemap software per instruction on HB website. Process went as described but now having issues with depth, DI and Sonar. Depth correct, disapears or det to max depth at 2400 feet and reads between 1400-1900. feet, , partial sonar display or none. DI display blank.or thin DI line at top because it's stuck on 2400 feet depth mode. Depth is set on auto Please see pics. Any help would be greatly appreciated. [Linked Image]

Attached Files 20210507_065115_HDR.jpg20210507_070335_HDR.jpg
Last edited by fishincuban; 05/07/21 05:39 PM. Reason: Typo and add info
Re: Problems after Helix 10 software update 2.280 [Re: fishincuban] #13989468 05/07/21 07:59 PM
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Wayne P. Online Content
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Restore Defaults and set Max Depth to about 10' more than the deepest water you navigate on.


Helix 12 CHIRP MEGA SI+ GPS G4N, SOLIX 10 G3, Helix 15 CHIRP MEGA SI+ GPS G4N,
Helix 8 CHIRP MEGA SI+ GPS G4N, SOLIX 12 G3, MEGA 360, MEGA LIVE TL , MEGA LIVE 2, Xplore 10
Re: Problems after Helix 10 software update 2.280 [Re: Wayne P.] #13990318 05/08/21 08:36 PM
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fishincuban Offline OP
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Thank you Wayne. Did that earlier, did not resolve issues. Called Hummingbird support first thing this morning and did that again as part of the troubleshooting with tech and no resolution. They recommended connecting to another transducer to see if my unit responds better. They were very helpful trying multiple settings but could not resolve issue. Now I also do not register voltage reading. They think it may be the transducer. It was working fine before the update, so I'm a little skeptical that it is.

Re: Problems after Helix 10 software update 2.280 [Re: fishincuban] #14000218 05/17/21 02:00 AM
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bklem Offline
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Having same exact issue but just with my bow unit. Console unit is working fine.

Last edited by bklem; 05/17/21 02:02 AM.
Re: Problems after Helix 10 software update 2.280 [Re: bklem] #14065242 07/17/21 07:24 PM
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BulletHead Offline
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Having same issue with a Helix 12 Chirp Mega SI G2N GPS unit at console. Affecting sonar, SI and DI. Transducer is on the bottom of my jackplate. Seemed to work fine on Version 2.180.

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