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Re: 13 Fishing customer service sux [Re: buda13] #12904629 09/19/18 07:30 PM
Joined: Dec 2013
Posts: 385
Jiff7210 Offline
Angler
Offline
Angler
Joined: Dec 2013
Posts: 385
Originally Posted By: buda13
You wont find a decent rod warranty anymore because fishermen have abused the bejesus out of them. Not saying thats the case here, but overall years of dishonesty have lead to this. Same reason Cabelas and Academy have had to rethink their return policies, a guy closes his rod box on a $150 road and takes it back to the store and exchanges it for a brand new rod stating it was defective...

My whole point there is its not a company refusing to stand behind their product, its simply companies trying to protect themselves from the abuse consumers put on warranty programs.


I just ran over a rod in my driveway when leaving for the lake the other day. I called Duckett and told them exactly what happened and they sent me a brand new replacement for $45!


PB: 12.42
Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: 13 Fishing customer service sux [Re: skeeter johnson] #12904650 09/19/18 07:52 PM
Joined: Jan 2004
Posts: 72,517
Mark Perry Online Content
Super Freak
Online Content
Super Freak
Joined: Jan 2004
Posts: 72,517
Originally Posted By: skeeter johnson
The rest of the story is the rod was less than a year old and it was a middle eye it's not the end eye and it was purchased new but the customer service guy didn't ask any of those questions so apparently that doesn't matter they're not going to warranty anything no matter what the case is unless you want to fix it yourself


With you providing the guide its only a $5-10 job at a rod shop and will look factory done. WAY cheaper than paying to ship a rod there and back. cheers

Re: 13 Fishing customer service sux [Re: Mark Perry] #12904734 09/19/18 08:56 PM
Joined: Jul 2005
Posts: 3,109
Ted Martin Offline
TFF Team Angler
Offline
TFF Team Angler
Joined: Jul 2005
Posts: 3,109
Originally Posted By: Mark Perry
Originally Posted By: skeeter johnson
The rest of the story is the rod was less than a year old and it was a middle eye it's not the end eye and it was purchased new but the customer service guy didn't ask any of those questions so apparently that doesn't matter they're not going to warranty anything no matter what the case is unless you want to fix it yourself


With you providing the guide its only a $5-10 job at a rod shop and will look factory done. WAY cheaper than paying to ship a rod there and back. cheers


^^^^^
truth

i lose an insert on a few rods per year. I don't even mess with calling the manufacturer, usually its due to snapping 20# fluoro and the whip-back rips out an insert. or my ADD tournament partner steps on the eye on the deck. Its not a defect, it happens. I take them to a Doug Hassler, he does super work, it costs less than shipping a rod and it helps out a fellow TFFer.

Re: 13 Fishing customer service sux [Re: skeeter johnson] #12904903 09/19/18 11:16 PM
Joined: Feb 2009
Posts: 1,365
M
Matt Wilson Offline
Extreme Angler
Offline
Extreme Angler
M
Joined: Feb 2009
Posts: 1,365
Dobyns rods has a great rod warranty policy, and they will also mail you guides or they will install them at your shipping dime.
cant beat it. Ill continue to stay away from other rod brands minus a couple.

Re: 13 Fishing customer service sux [Re: buda13] #12905003 09/20/18 12:53 AM
Joined: Jan 2004
Posts: 16,862
E
ezbassin Offline
TFF Guru
Offline
TFF Guru
E
Joined: Jan 2004
Posts: 16,862
Originally Posted By: buda13
You wont find a decent rod warranty anymore because fishermen have abused the bejesus out of them. Not saying thats the case here, but overall years of dishonesty have lead to this. Same reason Cabelas and Academy have had to rethink their return policies, a guy closes his rod box on a $150 road and takes it back to the store and exchanges it for a brand new rod stating it was defective...

My whole point there is its not a company refusing to stand behind their product, its simply companies trying to protect themselves from the abuse consumers put on warranty programs.


There are a lot of companies that do not stand behind their product. They are mainly concerned with the initial sale and could care less if you have a problem after the sale. Many times you have to leave a message because you just get a recording and no one ever calls back.

Re: 13 Fishing customer service sux [Re: skeeter johnson] #12905301 09/20/18 12:29 PM
Joined: Nov 2015
Posts: 12
L
LaBones Offline
Green Horn
Offline
Green Horn
L
Joined: Nov 2015
Posts: 12
I have no experience with rods but I recently had a reel with a faulty side plate latch. I emailed 13 fishing, received a reply from Steve and the process went very smoothly. Steve was excellent in dealing with issue and providing me with updates. Usually companies only get the negative, just making sure they get positive reviews as well.

Re: 13 Fishing customer service sux [Re: LaBones] #12905521 09/20/18 04:11 PM
Joined: Jun 2008
Posts: 357
S
SamCobra Offline
Angler
Offline
Angler
S
Joined: Jun 2008
Posts: 357
How come we can post a negative message about a vendor and not be allowed to post a positive message about a vendor. Like the positive post I made regarding Tom Mayne? Sam

Last edited by SamCobra; 09/20/18 04:12 PM.
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