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Dec 30th, 2023
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 Power Pole Customer Service *****
#12805124
06/25/18 09:12 PM
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Joined: Feb 2011
Posts: 582
gut hooked
OP
Pro Angler
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OP
Pro Angler
Joined: Feb 2011
Posts: 582 |
I had an issue with a hose on a power pole ( a hose ruptured). I called power pole and told them I had a unit that I bought used. It didn't matter. Customer service promptly set me a new set of hoses. I then installed the hoses and the ferrules were bad. I called today to ask about new ferrules. They are on the way. This is crazy good customer service.
Anyway, as much as people complain, I wanted to prop up these guys......
Last edited by gut hooked; 06/25/18 09:16 PM.
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805139
06/25/18 09:22 PM
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Joined: Apr 2009
Posts: 2,772
Outdoordude
Extreme Angler
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Extreme Angler
Joined: Apr 2009
Posts: 2,772 |
They're good people. I've had excellent experiences with them.
Scott Jones
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805148
06/25/18 09:28 PM
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Joined: Jan 2004
Posts: 74,867
Mark Perry
Super Freak
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Super Freak
Joined: Jan 2004
Posts: 74,867 |
That is routine for them. Always great service.
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805164
06/25/18 09:38 PM
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Joined: Nov 2013
Posts: 513
Big Worm78
Pro Angler
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Pro Angler
Joined: Nov 2013
Posts: 513 |
Some of the best customer service possibly in the fishing industry. IMO
Lake Fork the new white bass Capital of Texas!
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805190
06/25/18 10:02 PM
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Joined: May 2009
Posts: 155
BigTxBassMan
Outdoorsman
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Outdoorsman
Joined: May 2009
Posts: 155 |
Best CS in the business without a doubt!
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805207
06/25/18 10:12 PM
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Joined: Aug 2009
Posts: 933
Beast From The East
Pro Angler
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Pro Angler
Joined: Aug 2009
Posts: 933 |
Power pole customer service is the best in the business.
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805466
06/26/18 01:24 AM
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Joined: May 2008
Posts: 11,036
Rayzor
TFF Guru
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TFF Guru
Joined: May 2008
Posts: 11,036 |
Be safe, Rayzor ![[Linked Image]](http://i418.photobucket.com/albums/pp267/JLedbetter/th_Boatpics036.jpg) 2001 Triton Tx-21/225 Mercury EFI
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805549
06/26/18 02:23 AM
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Joined: Feb 2011
Posts: 591
teambassmanager
Pro Angler
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Pro Angler
Joined: Feb 2011
Posts: 591 |
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not?
Bass Manager Staff 🎣 Live Action 24/7 🎥 ⬇️⬇️ SIGN UP FREE ⬇️⬇️ "ᴀ sᴏᴄɪᴀʟ ɴᴇᴛᴡᴏʀᴋ ғᴏʀ ᴀᴠɪᴅ ʙᴀss ғɪsʜᴇʀᴍᴇɴ" www.bassmanager.com
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Re: Power Pole Customer Service *****
[Re: teambassmanager]
#12805560
06/26/18 02:28 AM
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Joined: Jan 2012
Posts: 1,433
Clark3
Extreme Angler
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Extreme Angler
Joined: Jan 2012
Posts: 1,433 |
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not? Are you sure you didnt set it to the lowest speed setting on the pump controller. It has 3 setting s
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Re: Power Pole Customer Service *****
[Re: Mark Perry]
#12805832
06/26/18 01:09 PM
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Joined: Jan 2010
Posts: 5,271
Fishinfellow
TFF Celebrity
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TFF Celebrity
Joined: Jan 2010
Posts: 5,271 |
That is routine for them. Always great service. Yep. They are incredibly helpful.
Thats my money fish ![[Linked Image]](https://i.imgur.com/vXEgQG1t.jpg) Kris Winhold
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805837
06/26/18 01:13 PM
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Joined: Nov 2002
Posts: 5,274
BMCD
TFF Celebrity
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TFF Celebrity
Joined: Nov 2002
Posts: 5,274 |
I bent a bracket, my fault, explained that to them. Tried to pay, sent it for free.
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805910
06/26/18 02:08 PM
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Joined: Jul 2011
Posts: 4,218
David Burton
TFF Team Angler
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TFF Team Angler
Joined: Jul 2011
Posts: 4,218 |
David Burton
2015 Skeeter FX 21 +Ultrex +Helix 12 (x3) +Mega360 +MegaLive
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12805911
06/26/18 02:08 PM
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Joined: Apr 2006
Posts: 1,029
dobbin
Extreme Angler
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Extreme Angler
Joined: Apr 2006
Posts: 1,029 |
Best CS I have received from anybody anywhere. PP moving on it's own are trying to, when it got to the up position the pump would keep running. It also had a cracked bracket, not sure how it cracked but it was. Called them on the phone and they ask for serial number of the unit. Parts on the way the next day. The only thing they ask was return the parts in 30 days. They sent mother board, top cap to the pump, new bracket, new bolts, spacers and nuts. They send a bill but if parts send back no charge total was $620.
The boat is a 2011 and the poles came with the boat...No questions ask They were nice as they could be. The box the parts came in even had instructions of how to work on the unit....
If you need help looking at how to work on the PP You tube is your friend. Only thing they have it setting on a counter top... Getting to the pump in the bottom of the boat is the biggest problem...
May you go catching instead of fishing
Champion Jigs
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12806077
06/26/18 03:34 PM
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Joined: Oct 2006
Posts: 13,769
Ken A.
Groovy
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Groovy
Joined: Oct 2006
Posts: 13,769 |
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Re: Power Pole Customer Service *****
[Re: gut hooked]
#12806191
06/26/18 04:42 PM
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Joined: Jul 2015
Posts: 558
LinkLowrance
Pro Angler
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Pro Angler
Joined: Jul 2015
Posts: 558 |
Another reason I choose PP over Talons. They're good people.
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