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Forums59
Topics1,056,900
Posts14,276,565
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Most Online39,925
Dec 30th, 2023
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 Re: Grande Bass Customer Service
[Re: Douglas J]
#12461405
10/11/17 02:11 AM
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Joined: Mar 2015
Posts: 959
junk baits
Pro Angler
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Pro Angler
Joined: Mar 2015
Posts: 959 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good.
GO FISH!
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Re: Grande Bass Customer Service
[Re: Kay Dyson]
#12461409
10/11/17 02:14 AM
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Joined: Mar 2015
Posts: 959
junk baits
Pro Angler
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Pro Angler
Joined: Mar 2015
Posts: 959 |
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted. You are correct, he will be along shortly.  Well, I'm not that GUY, but, I can delete this post...LOL.. Doug, they're (grandeBass) believe it or not, is a small company, it's not tackle warehouse. in fact when in a hurry, you would be better off going with tackle warehouse IMO.. I understand your frustration, Jerry will make it up to you, mistakes do happen.. ****THIS!!!!!!!!!!!!!!!****^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
GO FISH!
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12461449
10/11/17 02:57 AM
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Joined: Feb 2009
Posts: 10,448
BThomas
TFF Guru
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TFF Guru
Joined: Feb 2009
Posts: 10,448 |
Doug -- If you tell me what you ordered. I might have what you need, to get you by until your order comes. 
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Re: Grande Bass Customer Service
[Re: junk baits]
#12461485
10/11/17 03:44 AM
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Joined: Apr 2008
Posts: 45,179
CCTX
mapquest
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mapquest
Joined: Apr 2008
Posts: 45,179 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good. Bass Pro tends to have a terrible Grande Bass selection.
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12461740
10/11/17 01:57 PM
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Joined: May 2004
Posts: 1,061
ez_4_u00
Extreme Angler
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Extreme Angler
Joined: May 2004
Posts: 1,061 |
Hasn't this been the story for Grande Bass for like the last six years? I'm still waiting on the perstaffers to tell us how to rig one up!
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Re: Grande Bass Customer Service
[Re: ez_4_u00]
#12461832
10/11/17 03:08 PM
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Joined: Jan 2017
Posts: 1,166
Shallow Waters
Extreme Angler
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Extreme Angler
Joined: Jan 2017
Posts: 1,166 |
Hasn't this been the story for Grande Bass for like the last six years? I'm still waiting on the perstaffers to tell us how to rig one up! I am not a Prostaffer but judging by the typical response to these threads I think the advice would be something like - "If you dont like how you rigged it then go buy another product". Hope that helps, good luck,
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12461855
10/11/17 03:30 PM
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Joined: Jul 2007
Posts: 52,037
Trickster
Super Freak
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Super Freak
Joined: Jul 2007
Posts: 52,037 |
And the only reason I ordered direct is they were out of what I wanted at Tackle Warehouse and my order was 15 bags of bait so that is somewhat a "bulk" order.
OK, I can't stand it anymore. What bait and what color? 
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Re: Grande Bass Customer Service
[Re: CCTX]
#12461864
10/11/17 03:36 PM
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Joined: May 2012
Posts: 4,533
bigbass94
TFF Team Angler
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TFF Team Angler
Joined: May 2012
Posts: 4,533 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good. Bass Pro tends to have a terrible Grande Bass selection. The Bass Pro Shops here in San Antonio doesn't even have GrandeBass, or a lot of anything else for that matter. Ha!
"If people concentrated on the really important things in life, there'd be a shortage of fishing poles." - Doug Larson
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Re: Grande Bass Customer Service
[Re: junk baits]
#12461867
10/11/17 03:37 PM
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Joined: Feb 2014
Posts: 9,489
Smurfs
TFF Celebrity
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TFF Celebrity
Joined: Feb 2014
Posts: 9,489 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good. Wrong!
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Re: Grande Bass Customer Service
[Re: CCTX]
#12461929
10/11/17 04:31 PM
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Joined: Oct 2010
Posts: 1,957
96speed
Extreme Angler
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Extreme Angler
Joined: Oct 2010
Posts: 1,957 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good. Bass Pro tends to have a terrible Grande Bass selection. Apparently, Grande Bass tends to have a terrible selection of Grande Bass products as well.
Female drivers = No survivors
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12462330
10/11/17 11:51 PM
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Joined: Aug 2009
Posts: 933
Beast From The East
Pro Angler
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Pro Angler
Joined: Aug 2009
Posts: 933 |
My partner owns a tackle store and no longer carries them because the customer service is so bad.
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12462450
10/12/17 01:27 AM
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Joined: Mar 2009
Posts: 328
cwil
Angler
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Angler
Joined: Mar 2009
Posts: 328 |
I made an order with them within the past month or so, I only received emails from them on the day of the order itself. I almost forgot about the order and then it showed in the mail. At a minimum 2 to 2 1/2 weeks later. that is all.
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Re: Grande Bass Customer Service
[Re: cwil]
#12462541
10/12/17 02:24 AM
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Joined: Apr 2004
Posts: 1,784
whnigt
Extreme Angler
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Extreme Angler
Joined: Apr 2004
Posts: 1,784 |
I'm surprised this thread is still up. Anything negative against GB gets deleted real quick.
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12462590
10/12/17 02:50 AM
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Joined: Jan 2004
Posts: 1,473
BigJohn
Extreme Angler
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Extreme Angler
Joined: Jan 2004
Posts: 1,473 |
I have always been treated good by them. Order a lot of baits and never had an issue. Im not a pro staffer and deal with customer service daily with my job and know the battles to recover when people think badly about it. I love the baits and hope everyone gets their orders and gets treated like I have been by Grande Bass.
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