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Dec 30th, 2023
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 Costa sun glasses
#12450525
10/02/17 10:40 PM
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Joined: Oct 2010
Posts: 9,666
Bradshuflin aka hunter'sdad
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Oct 2010
Posts: 9,666 |
With all the negative things posted online I figured I would post this awesome customer service. I sent my Costa glasses back for warranty work a few weeks back the rubber nose piece had came apart, which was not a huge deal since they were about 2 years old. I had almost just super glued it back on, but decided to just send them back to have them fixed correctly. Well today I check the mail and they sent me a brand new pair, I'm still a little in shock, talk about awesome customer service, my last 3 pairs of glasses have been Costa and I will definitely continue to purchase from them. Just thought I would post my awesome customer service experience with Costa 
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450592
10/02/17 11:16 PM
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Joined: Jul 2011
Posts: 9,268
the skipper
TFF Celebrity
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TFF Celebrity
Joined: Jul 2011
Posts: 9,268 |
Is it a new style? I have to send mine back also and a guy was saying that the inside is different
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450611
10/02/17 11:25 PM
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Joined: Feb 2013
Posts: 3,735
jbobo
TFF Team Angler
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TFF Team Angler
Joined: Feb 2013
Posts: 3,735 |
I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did. 
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450616
10/02/17 11:27 PM
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Joined: Sep 2009
Posts: 529
Eric Reeves
Pro Angler
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Pro Angler
Joined: Sep 2009
Posts: 529 |
I just got mine back last Friday. They replaced the frame and the turnaround time was just under two weeks. Needless to say, I'll be a Costa customer for many years to come.
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Re: Costa sun glasses
[Re: the skipper]
#12450642
10/02/17 11:47 PM
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Joined: Oct 2010
Posts: 9,666
Bradshuflin aka hunter'sdad
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Oct 2010
Posts: 9,666 |
Is it a new style? I have to send mine back also and a guy was saying that the inside is different They don't look or fit any different to me lol guess I should have looked them over better before sending them in.
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Re: Costa sun glasses
[Re: jbobo]
#12450664
10/02/17 11:58 PM
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Joined: Feb 2008
Posts: 3,366
Ken Starling
TFF Team Angler
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TFF Team Angler
Joined: Feb 2008
Posts: 3,366 |
You can still send them in. I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did.
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450666
10/03/17 12:00 AM
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Joined: Feb 2008
Posts: 3,366
Ken Starling
TFF Team Angler
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TFF Team Angler
Joined: Feb 2008
Posts: 3,366 |
The new frames will not have that rubber on the frames, they changed the design to eliminate the issues of the rubber coming loose. Is it a new style? I have to send mine back also and a guy was saying that the inside is different They don't look or fit any different to me lol guess I should have looked them over better before sending them in.
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450709
10/03/17 12:28 AM
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Joined: Oct 2010
Posts: 9,666
Bradshuflin aka hunter'sdad
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Oct 2010
Posts: 9,666 |
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames.
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12450944
10/03/17 03:04 AM
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Joined: Sep 2009
Posts: 529
Eric Reeves
Pro Angler
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Pro Angler
Joined: Sep 2009
Posts: 529 |
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames. Same here
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12451212
10/03/17 01:35 PM
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Joined: Jul 2017
Posts: 31
KingFish1183
Outdoorsman
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Outdoorsman
Joined: Jul 2017
Posts: 31 |
I have two pair I need to send I , one with that rubber issue. Whats the address I need to send them two and did you send a check for $12 with the glasses?
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12451268
10/03/17 02:18 PM
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Joined: May 2010
Posts: 1,221
Classic Fiberglass
Extreme Angler
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Extreme Angler
Joined: May 2010
Posts: 1,221 |
Awesome... That's why we chose to be a Costa dealer. Great people to work with.
Chris
940-458-0164
Chris@classic-fiberglass.com
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Re: Costa sun glasses
[Re: Bradshuflin aka hunter'sdad]
#12451278
10/03/17 02:25 PM
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Joined: Jul 2004
Posts: 21,246
buda13
TFF Guru
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TFF Guru
Joined: Jul 2004
Posts: 21,246 |
Love me some Costa! Same experience as Brad, super easy and quick. They changed the design on my frames as well and did away with the rubber piece that kept coming off.. sent me a brand new pair of the new design. They're actually lighter than the others I had as well. Customer for life here.
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