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BPS broken rod policy?
#12354198
07/23/17 02:20 PM
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Joined: Feb 2015
Posts: 836
Fish2222
OP
Pro Angler
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OP
Pro Angler
Joined: Feb 2015
Posts: 836 |
Snapped a BPS Tourney Special on hookset last night. 7' Med/fast....anyone know if I have a shot at getting them to replace it? Rod is 6 months old.
"I only catch the ones that bite" BassCat Sabre Mercury EFI 175
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354200
07/23/17 02:24 PM
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Joined: Nov 2007
Posts: 16,149
KidKrappie
TFF Guru
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TFF Guru
Joined: Nov 2007
Posts: 16,149 |
If you have the receipt they should replace it.
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354251
07/23/17 03:20 PM
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Joined: Jul 2015
Posts: 169
ReeceKennedy
Outdoorsman
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Outdoorsman
Joined: Jul 2015
Posts: 169 |
BPS has let me return multiple items without a receipt. They let me return the Tourney Special reel without one. I think they are pretty lenient about returning products of their brand.
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354297
07/23/17 04:08 PM
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Joined: Apr 2010
Posts: 469
propman
Angler
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Angler
Joined: Apr 2010
Posts: 469 |
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor.
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354434
07/23/17 06:03 PM
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Joined: Apr 2005
Posts: 6,494
Phoenix 920 Pro xp
TFF Celebrity
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TFF Celebrity
Joined: Apr 2005
Posts: 6,494 |
bps return policy sucks. I tried to return a brand new reel with a receipt that I bought 5 months prior and they wouldn't take it back
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354447
07/23/17 06:15 PM
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Joined: Oct 2016
Posts: 193
C.Seymour
Outdoorsman
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Outdoorsman
Joined: Oct 2016
Posts: 193 |
I doubt they would want to take back a product that someone broke, regardless of the story. Even with a good story, which i'm sure they hear plenty of, it still was broke by user.
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354468
07/23/17 06:30 PM
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Joined: Jul 2014
Posts: 619
goodman1389
Pro Angler
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Pro Angler
Joined: Jul 2014
Posts: 619 |
I broke a guide off one of my Carbon Lite's a few months ago (completely my fault) and they traded it for a new one no questions asked.
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354508
07/23/17 07:25 PM
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Joined: Feb 2015
Posts: 297
Newly Retired
Angler
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Angler
Joined: Feb 2015
Posts: 297 |
Bought a travel rod two weeks ago for a flight to GA. Did not expect too much of the rod but it snapped on the first fish! A small one pounder! Will be taking it back with receipt tomorrow!
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354516
07/23/17 07:32 PM
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Joined: Nov 2010
Posts: 9,503
Jake Shannon(Skeet4Life)
TFF Celebrity
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TFF Celebrity
Joined: Nov 2010
Posts: 9,503 |
I have never had issue with them and never had used my receipt
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354833
07/24/17 12:00 AM
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Joined: Jan 2012
Posts: 1,433
Clark3
Extreme Angler
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Extreme Angler
Joined: Jan 2012
Posts: 1,433 |
Man I would hate to produce products for anglers. When the expectation is when they break something they should get a free replacement. It's sad
Last edited by Clark3; 07/24/17 12:01 AM.
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Re: BPS broken rod policy?
[Re: Clark3]
#12354863
07/24/17 12:18 AM
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Joined: Jun 2012
Posts: 490
Crankalot
Angler
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Angler
Joined: Jun 2012
Posts: 490 |
Man I would hate to produce products for anglers. When the expectation is when they break something they should get a free replacement. It's sad Haha. That's true
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Re: BPS broken rod policy?
[Re: Fish2222]
#12354872
07/24/17 12:25 AM
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Joined: Apr 2004
Posts: 18
grins
Green Horn
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Green Horn
Joined: Apr 2004
Posts: 18 |
A buddy broke a Duckett rod and he was going to throw it away. I took it to the Bass Pro in Grapevine and they swapped it out for another one just like it, no receipt or questions asked.
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Re: BPS broken rod policy?
[Re: propman]
#12354956
07/24/17 01:40 AM
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Joined: Jun 2012
Posts: 21,871
Douglas J
TFF Guru
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TFF Guru
Joined: Jun 2012
Posts: 21,871 |
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor. I would have loved to see this  grown man throwing a fit like a child 
![[Linked Image]](https://texasfishingforum.com/forums/pics/userpics/2024/11/full-72311-248284-f6b1190b_bbab_49d4_a1b2_6e9a1ce426f7.jpeg) #MFGA
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Re: BPS broken rod policy?
[Re: propman]
#12354978
07/24/17 02:00 AM
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Joined: Oct 2003
Posts: 26,650
senko9S
TFF Guru
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TFF Guru
Joined: Oct 2003
Posts: 26,650 |
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor. you have other issues...
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Re: BPS broken rod policy?
[Re: Fish2222]
#12355195
07/24/17 09:05 AM
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Joined: Apr 2016
Posts: 246
Sunbae
Outdoorsman
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Outdoorsman
Joined: Apr 2016
Posts: 246 |
I used to work at Bass Pro Grapevine. The majority of their fishing rods have a 1-year warranty. Even if you don't have the receipt, if you used the rewards card, they should be able to look it up. I feel like BPS is very lenient with their returns, especially if it's a Bass Pro product. However, they don't have much control over returns from different companies. They give you a 1 (or 3, it's been a while) month grace period for refunds as long as the product isn't broken or anything. I mean, a store shouldn't be able to or be inclined to give you a new item if you were the one responsible for the breakage; companies like Shimano have ended their over-the-counter warranty long ago.
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