I called because I broke the plastic piece on the back of my Xi5 remote where the lanyard attaches. I wanted to get another housing for the remote, but they don't stock that part. I was never put on hold and Blake at MG asked for my address and said that a brand new $150 remote would be mailed out today at no cost. The entire phone call was under 4 minutes. It's a welcome change from most companies that put you on terminal hold and you are lucky to speak with human being that speaks good english.

I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week.

I'm pretty impressed by them. Did you purchase a Pinpoint Gateway for your yet? I have an extra that I know I can beat anyone else's prices on.

If D.Ray is not interested can you send me by pm the price you want for it?
Thanks

I'm glad to hear this! Mine broke as well and I was debating on whether it would be easier to call the dealer or call MG.