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Dec 30th, 2023
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 Duckett Rods.
#10461179
12/09/14 07:49 PM
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Joined: Nov 2012
Posts: 156
GTS1
OP
Outdoorsman
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OP
Outdoorsman
Joined: Nov 2012
Posts: 156 |
Has anyone had a problem when dealing with Duckett Rods. I damaged the cork on the end of my rod about a month ago, (not a warrenty issue) and called to ask if I could buy the "fighting butt cork" from them, (just wanted them all to match). They told me to e-mail a Duckett account and give them the information about the rod. I waited about two weeks without hearing anything I e-mailed the service department and tried to call several times with no luck. Been over a month now with no communication.
Normal----Not Normal?
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Re: Duckett Rods.
[Re: GTS1]
#10461189
12/09/14 07:53 PM
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Joined: May 2005
Posts: 4,582
ChampionDon (SkeeterDon)
TFF Team Angler
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TFF Team Angler
Joined: May 2005
Posts: 4,582 |
Not normal, I would send it again.
I had an insert from the rod tip come apart and they mailed me one free of charge. Entered info on their website, someone emailed me requesting information, I did, next week, rod tip was in my mail box.
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Re: Duckett Rods.
[Re: GTS1]
#10461396
12/09/14 09:23 PM
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Joined: Nov 2012
Posts: 156
GTS1
OP
Outdoorsman
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OP
Outdoorsman
Joined: Nov 2012
Posts: 156 |
Copy that. I have already sent three e-mails, and called twice.
Might be the time of the year.
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Re: Duckett Rods.
[Re: GTS1]
#10461425
12/09/14 09:35 PM
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Joined: Jul 2013
Posts: 15
03Ranger519svx
Green Horn
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Green Horn
Joined: Jul 2013
Posts: 15 |
I had a problem with a rod, and sent it to them and go a new one in a week.
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Re: Duckett Rods.
[Re: GTS1]
#10461471
12/09/14 09:57 PM
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Joined: Feb 2008
Posts: 6,776
RiveraTackleCo.
TFF Celebrity
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TFF Celebrity
Joined: Feb 2008
Posts: 6,776 |
Has anyone had a problem when dealing with Duckett Rods. I damaged the cork on the end of my rod about a month ago, (not a warrenty issue) and called to ask if I could buy the "fighting butt cork" from them, (just wanted them all to match). They told me to e-mail a Duckett account and give them the information about the rod. I waited about two weeks without hearing anything I e-mailed the service department and tried to call several times with no luck. Been over a month now with no communication.
Normal----Not Normal?
Just spoke with the folks over at Duckett about your situation. They said they will get you fixed up with a new butt cork...PM sent on the contact info. Thanks for being a customer!
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Re: Duckett Rods.
[Re: GTS1]
#10461540
12/09/14 10:24 PM
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Joined: Nov 2012
Posts: 156
GTS1
OP
Outdoorsman
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OP
Outdoorsman
Joined: Nov 2012
Posts: 156 |
Thanks for all the help!!!
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Re: Duckett Rods.
[Re: GTS1]
#10461883
12/10/14 12:37 AM
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Joined: Sep 2014
Posts: 85
Z119
Outdoorsman
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Outdoorsman
Joined: Sep 2014
Posts: 85 |
I broke a Ducket rod and sawed the serial number out of the rod and sent it to them and for $6.00 shipping I got a brand new rod, I called them direct and emphasised that the rod could have been stepped on or something similar and I was told that it didn't matter. That being said, customer service was superb.
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Re: Duckett Rods.
[Re: RiveraTackleCo.]
#10462219
12/10/14 02:37 AM
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Joined: Aug 2010
Posts: 1,782
JoshMan734
Extreme Angler
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Extreme Angler
Joined: Aug 2010
Posts: 1,782 |
Has anyone had a problem when dealing with Duckett Rods. I damaged the cork on the end of my rod about a month ago, (not a warrenty issue) and called to ask if I could buy the "fighting butt cork" from them, (just wanted them all to match). They told me to e-mail a Duckett account and give them the information about the rod. I waited about two weeks without hearing anything I e-mailed the service department and tried to call several times with no luck. Been over a month now with no communication.
Normal----Not Normal?
Just spoke with the folks over at Duckett about your situation. They said they will get you fixed up with a new butt cork...PM sent on the contact info. Thanks for being a customer! Another reason Carlos is Top Notch!!
Last edited by Josh Fulton; 12/10/14 02:38 AM.
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