I get the same way after 4-5 cups of coffee! You need a caffeine intervention! Just kidding-sorta.

I'm glad you gave a review on the tacklewarehouse ( i like reading reviews prior to buying something new) but to get worked up enough to call the company seems a little extreme to me. Try to let it go and stick with line you trust.

Yea, how dumb for ONE person to speak out. What difference can ONE person make in anything, right? Im assuming you people hating on this guy dont vote but I'll bet you bitch about the government like crazy.

Way to speak up man. Like I said before I think Seaguars line suck and this is another reason Ill never buy their crappy line again.

I agree with Rodney.
Many companies spends thousands of dollars searching for honest and thorough feedback. A simple credit or a replacement spool of flouro was a small price to pay for the feedback of a loyal customer.

That sucks. I'm a power pro guy and I'd be ticked if they treated me that way. This is capitalism, where customer is king, and Seaguar should remember that if they want to continue their success in an industry where repeat business is a necessity.

Just think how much time and effort you spent with customer service about a spool of line. You coulda spent that time on the water.

As a Customer Service Manager myself, I would have fired someone at my Company for not getting back to a Customer Complaint. I don't care how small others may think the issue is, if you felt it was bad enough to take the time to call in, I will surely listen. I would like to get Seagurs side of the story, but I commend you for speaking to them about the issue. You don't always want to hear what the response will be from the company, but I can tell you, I say "I'm sorry you feel that way" more than once a week. It is not talking down or belittling you, it is just that I am truely sorry you feel that way. I may or may not change what you are complaining about, but at that point, the ball is in my court. Move on man, it isn't worth getting that worked up over.

Interesting...the board consensus is "come on guy, stop complaining". But, if the word "Seaguar" was replaced with "Lowrance", the consensus would have been "Don't put up with that, switch to HB!"

Funny how easy it is for some of you to selectively care about customer service. It's easy to say that it's only a spool of line, but that excuse really doesn't hold up when the average spool of flouro is $20 and you buy lots of spools every year. It's not a small deal.

Is there some type of MONEY BACK guarantee if you don't LIKE the product? From what you described it was not DEFECTIVE. Just don't use it again. The cost of one spool is pretty close to the cost of a Japanese Crankbait and if we loose one of those then we just "chalk" it up to fishing and keep on going.

Did he buy the line from Seaguar? If I bought a Lowrance from Tacklewarehouse and went to Lowrance to get my money back I am relatively certain that Lowrance would not give me the money back. You get your money back from the place of purchase and NEVER send something back to a company without first getting contact information of a recipient. The line probably never made it past the mailroom trashcan. Seaguar Brand Manager Gerry Benedicto may not even know what he is talking about.

Remember:

NEVER send something back to a company without first getting contact information of a recipient.

Buy a new truck at Bankston and try to return it to Doug Scott, Ford's truck group marketing manager for a partial credit. See where that gets ya.

I wasn't trying to start an argument. If you have a product that's defective in the fishing industry, you call the manufacturer. I bought a Lowrance LSS-1 from TW last year. If something went wrong with it, I wouldn't call TW, I'd call Lowrance, and I'd expect better service than what this guy got from Seaguar. As a matter of fact, Lowrance does offer credit towards a new unit if you've got a defective product.

He's not talking about a car, so your Ford analogy is an apples/oranges comparison. I don't disagree that someone should get receipient info first (and maybe he did), but that isn't related to my first post at all.

My only point was how much this board's love of Seaguar flouro and HB fishfinders creates a vastly different response to someone's bad CS story from different companies.

The OP was saying that he's been loyal to that brand for a long time and had a product that was obviously defective (green color bleeding onto his reel among other things!) and he was hoping CS could try to make the situation right. They didn't and he wanted to let us know that the company apparently doesn't stand behind it's products. The board response was "stop complaining", and my only point was that it would've been a totally different response if you replaced Seaguar with Lowrance.

Sounds like customer doesn't like the product.
Does not sound like a a defective product issue at this point.
Customer service should have been better.
Nothing wrong with airing your version.
Now that's past, time to buy a different product and move on.
Is it fair ?
NO

Just like the one that got away.

I bought some coke zero once, didn't like it. Now I drink diet coke. Never crossed my mind to spend weeks trying to contact the powers that be of coke. Maybe I should have taped up the half full can and mailed it to them and demanded a can of diet coke.
You must have thought you were a "prostaffer" and they wanted your opinion so you could get 20% discount.

I love Coke ZERO!

Back when Terminator spinnerbaits hit the market, I had a bowfin break it in half. I typed a letter and mailed it to Termiator explaining what had happened and they sent me spinnerbaits in each color they had.

Some of y'all are missing the point. I didn't read any 'hating' just a gentle poke that says lighten up! It is fishing line after all. To go to such lengths seems a bit extreme is all. I have bought lots of things that didn't live up to MY expectations. I might write a review of the product but to get upset because customer service of the company didn't agree with you that their new product sucks seems unreasonable.