Yeah, don't even have to tell me which one it is. I have a friend that bought his boat from them at the boat show in 2007. They were great until AFTER the sale. He had a ton of problems with the boat that were only fixed after he went around them and went direct to the manufacturer, and the boat ended up being sent back to the factory. Later at the boat show the following year, he asked them a question regarding a newer model and was basically ignored. I believe they handled BassCat in their early days and lost them because of complaints.

Then close the doors if you are too lazy to subtract 1 from the count. It can't be that busy in there...

If you had read my original post, you would have seen that I said that. We always posted signs on the doors two weeks in advance of an inventory to let customers be forewarned. We also sent out e-mails to our customer contact list apprising them of the closure.

My comment was towards the store, not you, unless you work there. But, since you are the all knowing, why wouldn't you do inventory after store hours?

Sorry about that. Since you said "you" instead of "they" I thought it was directed at me. I'm not all-knowing and certainly don't work for this establishment. I have no idea why it wasn't done after hours since it sounds like it is a small enough concern that this would be feasible. The only reason I posted to start with was to say that going to management wouldn't do any good. They obviously have sloppy practices that are not customer oriented, but they are the ones responsible for these practices.

These people have been good to me in the past; that was what was so strange about the whole thing.

I had that happen to me once at a farm store when I lived in Kansas. 20 acres of nice hay on the ground with a storm coming that night when the sidewall blew out of a tire on the baler. Went to the store and found the tire I needed on the rack and they wouldn't sell it to me because they were doing inventory in that section of the store. Explained my situation to the manager and he told me sorry, can't sell it to you today, you'll just have to come back tomorrow. Don't know that I've ever been that mad in my life. Was able to borrow a baler from a friend to finish the job but did little business with that store after that. Some folks just don't understand customer service.

It's a private business, they can refuse service to anyone they want.

I would post reviews anywhere and everywhere you can online. here are some suggestions.

yelp.com
insiderpages.com
local.yahoo.com
places.google.com

Google their name or competitor name and go look where others have written reviews and post there.

Businesses will soon learn the internet has given power to the consumer to drive business to or away in an instant.

If you really want the business to succeed then call before and say "I am planning or posting online reviews of the bad service I received, though I would give you a chance to address it or make it right before my opinion is spread to the entire world..."

Also, be sure to read reviews of businesses before hand and you may save yourself a lot of frustration in the future.