I have had progressive on all of my boats and they currently cover my new boat and truck. I tore up the lower unit already on my new boat and they fixed it no questions asked. The denial of the claim had to have been either something with his policy or the adjuster he was working with. Glad to hear that the issue is being resolved.

IMHO, Progressive does a better than average job overall. Yes, they sometimes miss the ball every now and then. But overall they are A+. I can tell you some absolute Horror Stories.

I can not relate to the claims of good service from Progressive. I submitted a claim recently (hit a stump and tore up lower unit) and it took almost two months to get resolved. And it never was resolved to my satisfaction. Never could get the adjuster to contact me to let me know the status of my claim, I always had to call him or his boss to get any info. Very poor customer service. They just finally wore me down. I realize part of my problem may have been from not having a local agent, but do have to say in the past local agents have only been somewhat helpful. After all, bottom line is they still represent the insurance company.

In the case of my recent claim, I had to wait two weeks for a "marine expert" to take a look at the damage. Guy that finally showed up had no training on marine engines. His background was jet engines. Progressive wanted to replace my Mercury lower unit with one from some outfit in Florida. My dealer refused to even install it. They have used that outfit before and had nothing but problems with them. Bottom line, I paid the difference to stay with Mercury parts and now progressive is losing a long time customer. Not just a boat policy, also have three auto policies that I am moving also.

Strange... you'll either get AWESOME or HORROR story reviews about progressive. I had two major auto accidents (8 years apart) and both times Progressive did me right... and the second time, they went above and beyond what I thought I'd get from them...

It's strange... all of those differing reviews... but yeah, if you read enough reviews about progressive, you'll find a lot of really unhappy customers...

Troyz im going through this right now. I hit a rock on Lewisville and the y are giving me a major run around. Rockwall marine has my boat and the lower unit is shot. The progressive guys are saying that I have water and rust in my lower unit, witch Rockwall said is complete BS. They just serviced the lower unit in october of last year. Im waiting to hear from them today but Im starting to get upset with how they are treating me. Progressive is just trying to get out of paying and are just trying to find something wrong with it.

I have Progressive and had a claim from Fork last year. They met me and did the claim and cut the check all at North Texas Fiberglass last year. 2 weeks later I was back on the water. Couldn't have been quicker!

Maybe a lot of it comes down to the knowledge of the adjuster. The one I had did not know a lot about boats or motors. The "marine expert" sure did not know about motors. I also don't argue a bit that having an agent could have helped in my situation.

I haven't had a problem with Progressive as of yet. Some of this sounds a bit scary.

+1

I have had a couple of claims with Progressive and they took care of me both times. No complaints.

Bought my first boat this month and put progressive insurance on it. I wish I would of seen this post earlier. I have never had progressive. Can someone give me an agents name to look over my policy and see if I am needing some coverage I am not aware of?

I have progressive on my boat, and just finished a total loss claim. It was by far the easiest process I have ever gone through with an insurance company. The key is to insure your boat for an spacific dollar amount and not fair market value.

awww thanks I will look at my policy again

My truck was hit by a lady insured by Progressive. I had to end up hiring an attorney and sueing Progressive. It cost them my legal fees and a lot more than I was originally asking for in the first place when they finally settled out of court. I dropped my Progressive boat insurance imediately. Guess it all depends on the local rep. I'm looking for boat insurance now.

If USAA uses progressive for thier boat insurance, they must be alright.