You did not experience poor customer service in my opinion. I think you are trying to make something out of nothing!
Minn Kota didn't think it was nothing. I called them and at first they said, "Nope, no way! All repairs must go through our authorized service centers. We do not do that." I then told them my experience. There was a brief pause and he came back on the line and provided the address where to send the part for a warranty replacement and apologized for my inconvenience. I figured I had zero chance of getting favorable consideration from a corporation.
Tommy is right. The business makes the policy. But as a business owner myself, I know there is sometimes a trade off to keep the customer happy and keeping them coming back.
When a client ask that we cut ONE branch off a tree or shrub because it is a hindrance to them, I don't respond by saying, "My schedule is full with beds & shrubs for the next two weeks, but then we will get to it." Instead I fit the client in on the next day, spend 5 minutes doing the task and then incredibly we also get the full days schedule completed. If I responded to you with that attitude Bama, I bet you would be a more than a little confused about my level of customer service.
I sorely want a transducer and a power cable for a Humminbird 997 for my second boat. I saw that over there the last time I went there but I didn't have my plastic or enough cash at the time. Guess it is still going to be there sitting there for someone else.
