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Dec 30th, 2023
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 Re: Humminbird
[Re: ezbassin]
#14891704
11/08/23 02:37 PM
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Joined: Nov 2007
Posts: 5,810
ssmith
TFF Celebrity
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TFF Celebrity
Joined: Nov 2007
Posts: 5,810 |
sounds like miscommunication when i have sent things in they send a work order an call tag to pick up and generally within 6 days i have the unit back.
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Re: Humminbird
[Re: ezbassin]
#14891830
11/08/23 03:56 PM
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Joined: Mar 2002
Posts: 1,805
prosise
Extreme Angler
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Extreme Angler
Joined: Mar 2002
Posts: 1,805 |
Deal directly with HB. If you register the product you skip the hassle of waiting on someone else sending it in. My fishing buddy had a rash of failures last year, all and the units were replaced within a week with a newer gen. Don't wait for someone else to do your warranty claims. Not criticizing you at all, just something you learn. When you del with them directly, they will send you the tracking info and you can talk to someone. HB is really good
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Re: Humminbird
[Re: Bobby Milam]
#14891939
11/08/23 05:14 PM
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Joined: Jan 2004
Posts: 16,992
ezbassin
OP
TFF Guru
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OP
TFF Guru
Joined: Jan 2004
Posts: 16,992 |
That explains the long time. F&S is not an authorized repair shop so they send it to one, normally in Dallas and if they don't repair those there then they would send to HB I assume. I went thru F&S for a talon years ago and was told what day they delivered to the repair center and then it got in line for repair , repair and then wait for it to be returned back to F&S. If you took it straight to the repair center, you probably would have saved between 1 to 2 weeks. It went straight back to Humminbird, not to a repair shop.
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Re: Humminbird
[Re: prosise]
#14891941
11/08/23 05:21 PM
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Joined: Jan 2004
Posts: 16,992
ezbassin
OP
TFF Guru
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OP
TFF Guru
Joined: Jan 2004
Posts: 16,992 |
Deal directly with HB. If you register the product you skip the hassle of waiting on someone else sending it in. My fishing buddy had a rash of failures last year, all and the units were replaced within a week with a newer gen. Don't wait for someone else to do your warranty claims. Not criticizing you at all, just something you learn. When you del with them directly, they will send you the tracking info and you can talk to someone. HB is really good Thank you. I know that now. This is the first Humminbird product I have ever purchased If I have any issues in the future I will use your advice and contact them directly. I can't wait to be able to use the 360 sonar. I already have FFS on the boat and this is an addition to it. I love how the 360 has such a sharp image of everything.
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