Funny this was brought up. I thought I ordered 2 rods for the 4th of July sale. Could of swore I hit order. I even remember seeing a confirmation page pop up. A few days go by, I check my email and nothing from them. I log back in and see if the order is in my history, nothing. Check my bank account, no money taken from them. So now I go back in my history and see if I have that confirmation page there but must of deleted the tab on my phone. Let it go a few more days, still no order, no money withdrawn and no confirmation in email. I thought maybe I seriously imagined it all and never finalized the order since nothing happened. But I swear I am not old enough to be getting this dementia stuff at 31 years of age, and I usually know when I see a confirmation number for an order...... but mine never went through. Still haven't placed another order for the rods but I will get them eventually.

I'm one of those weirdos that always screeen shots my confirmation order haha

I never had a single issue with them until my last two orders, and I order A LOT from them. They responded to my inquiry yesterday to say they were overwhelmed with inquiries and would get to me when they could.

Wait they replied to your inquiry about where is my order with "We are really busy with messed up orders. So we will get back to you when we can."?

Thats what they replied with? As a Director of Customer Service (phones, email, chat, social, web) that would be totally unacceptable in my shop. Worst case on an email inquiry you have an auto reply that goes out right away. Thanks for contacting TW! We have been experiencing an influx of inquiry's but are working to rapidly resolve all our customer concerns. We will work your inquiry in the order it was received. We apologize for any inconvenience. We value your business and will resolve this case with you just as soon as possible." Something to that effect.

You dont touch it twice. You cannot touch these inquiry's twice if it at all can be avoided.

Then if you have to hire, you hire. Have to open OT? Open OT. Have to have managers or team leads etc. help work cases? Then they do that. Beg borrow or steal resources until you get that response time down to something reasonable. Two business days would be fair to investigate and reply with a resolution.

Yep a day later they sent me that response. Late last night I got confirmation one of my two orders shipped. What really ticked me off is that I put in an order for sleeper gills on June 25th. They were back ordered with a ship date of 7/4. About a week later I told a buddy about the lures, and he ordered the exact same lures as me from TW. His order shipped next day, while my order which had already been in for a week go bumped another month. Now I see they've moved it to October. Lovely.

Luckily I have a good buddy who took pity on me and sent me a care package that showed up a few days ago free of charge... Talk about a good friend.

Anyone else being ghosted by TackleWarehouse? I placed an order on the 28th and nothing. Phone number says I've reached outside normal hours. No emails being responded to. Not sure what is going on, but hope they honor their 4th sale prices. and ship the items I ordered.