ATT did on our older plan as well. We will try and give them a chance to give us a better plan if not maybe Spectrum. ATT is a huge company but if they keep screwing with customers enough many will find an alternative. We dropped them for internet for Spectrum and happy with that service. In the 2 years we have been with Spectrum only a couple of outages. They used to have tons more problems but I think they improved their infrastructure and now very few. We dropped the land line 2 years ago that was ATT if we drop the cell service for Spectrum or someone else I doubt I would ever utilize ATT again. Their customer service is the pits when we dropped them for home phone and internet they screwed up the billing cancellation so bad took about 3 months and tons of phone time to resolve.

Did you pay your phone off finally? Mine dropped $20 and it was because I’d paid the actual phone off.

No. We don't finance our phones. They sent a notice via email that I was eligible for a $25 monthly discount. I called and talked to some lady from India and a month later started seeing the discount.