One does have to ask what has happened to us? We feel compelled to thank a car salesperson when the deal goes through smoothly. We have come to expect the car/truck buying experience to be only slightly less painful than a root canal job. It is for that reason, among others, that I have probably set foot in a new car dealership for the last time.

Car dealers/owners will eventually come to learn that treating your customers with the disregard/disrespect they have historically will eventually result in people going elsewhere even for items such as trucks.