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Forums59
Topics1,040,361
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Most Online39,925
Dec 30th, 2023
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 Re: Grande Bass Customer Service
[Re: 96speed]
#12462831
10/12/17 01:13 PM
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Joined: May 2007
Posts: 40,630
WAWI
TFF Guru
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TFF Guru
Joined: May 2007
Posts: 40,630 |
No Biggie just go to the store. Academy, Cabelas, Bass Pro. All good. Bass Pro tends to have a terrible Grande Bass selection. Apparently, Grande Bass tends to have a terrible selection of Grande Bass products as well. 
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12463007
10/12/17 03:20 PM
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Joined: Jan 2004
Posts: 16,898
ezbassin
TFF Guru
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TFF Guru
Joined: Jan 2004
Posts: 16,898 |
I had no problem with my last order a couple of weeks ago. I got everything I ordered and it was soon after I ordered, and no, I am not on their pro staff. I ordered from them directly because Tackle Warehouse did not have the color bait I was wanting.
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Re: Grande Bass Customer Service
[Re: buda13]
#12463054
10/12/17 03:54 PM
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Joined: Jun 2011
Posts: 15,979
921 Phoenix
TFF Guru
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TFF Guru
Joined: Jun 2011
Posts: 15,979 |
How do you fish a rattlesnake?  I tie it to a roadrunner. LOL
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12463235
10/12/17 06:27 PM
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Joined: Aug 2016
Posts: 1,476
T-racer @ Mallard Marine
Extreme Angler
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Extreme Angler
Joined: Aug 2016
Posts: 1,476 |
Some funny stuff in here. I feel what you're saying Doug, if they'd have just said they need to be poured, it'll take 2-3 weeks you would've known, and then been cool with it. Communication was all you needed.
I had a similar experience at a diesel shop the other day, I dropped my truck off and the owner told me it would take 2 to 3 days. Four weeks later, I picked my truck up. The work was completed to my satisfaction, scratch that, well above my satisfaction, BUT he kept not wanting to communicate with me about how long it would take after initially estimating 2 to 3 days. If he would've just told me it would take a month, I would've been perfectly fine. It was because of his initial estimate, just like you thought you were bait was in stock, that had me very upset. Product can be good all day long but COMMUNICATION from customer service is so crucial.
Mallard Marine Nacogdoches, Tx
936-225-3244 - Authorized Sales/Service
Mercury Outboards - Allison Boats
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Re: Grande Bass Customer Service
[Re: T-racer @ Mallard Marine]
#12463489
10/12/17 09:56 PM
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Joined: Aug 2003
Posts: 8,112
Ranger1
TFF Celebrity
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TFF Celebrity
Joined: Aug 2003
Posts: 8,112 |
Sinkey will not approve of this thread... 
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12463619
10/13/17 12:00 AM
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Joined: Feb 2003
Posts: 55,378
SkeeterRonnie
Super Freak
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Super Freak
Joined: Feb 2003
Posts: 55,378 |
Well , this year he wont.
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Re: Grande Bass Customer Service
[Re: BigJohn]
#12463722
10/13/17 01:29 AM
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Joined: Mar 2015
Posts: 947
junk baits
Pro Angler
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Pro Angler
Joined: Mar 2015
Posts: 947 |
I agree The baits are great and I have had no problems. I have never had my legs fall off. Maybe Im lucky!
GO FISH!
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12464052
10/13/17 01:33 PM
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Joined: Nov 2008
Posts: 6,189
coachallentca
TFF Celebrity
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TFF Celebrity
Joined: Nov 2008
Posts: 6,189 |
Call Tommy at Hags and make an order. He will take care of you. If you need Pm me. Both baits are great..
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12464238
10/13/17 03:49 PM
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Joined: Jun 2012
Posts: 20,843
Douglas J
OP
TFF Guru
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OP
TFF Guru
Joined: Jun 2012
Posts: 20,843 |
Got my baits in, not bad 17 days to travel 250 miles maybe. I guess they use a pack mule for Grande Bass deliveries  Thanks for allowing me to vent while I was having Grande withdrawals 
#MFGA
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12464455
10/13/17 06:58 PM
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Joined: Jul 2014
Posts: 4,349
Bobby Milam
TFF Team Angler
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TFF Team Angler
Joined: Jul 2014
Posts: 4,349 |
I know in today's world people want to do everything by email but right or wrong many smaller companies don't monitor their email efficiently. I hate to email when a number is listed as I'd rather have an instant response. I wouldn't have waited 2 weeks for a response.
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Re: Grande Bass Customer Service
[Re: Douglas J]
#12464467
10/13/17 07:08 PM
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Joined: Jan 2017
Posts: 1,166
Shallow Waters
Extreme Angler
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Extreme Angler
Joined: Jan 2017
Posts: 1,166 |
I would think a company with an online store would probably check their emails at least once in a 2 week period.
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Re: Grande Bass Customer Service
[Re: Shallow Waters]
#12464536
10/13/17 08:00 PM
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Joined: Apr 2004
Posts: 1,712
whnigt
Extreme Angler
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Extreme Angler
Joined: Apr 2004
Posts: 1,712 |
I would think a company with an online store would probably check their emails at least once in a 2 week period. They may check their e-mails and phone messages. Who knows. I know one thing they don't reply to either one. Be careful they will post your name address and number here on a public form for no reason. Been there and had it done to me.
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Re: Grande Bass Customer Service
[Re: whnigt]
#12464892
10/14/17 02:06 AM
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Joined: Jan 2007
Posts: 14,697
Happykamper
TFF Guru
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TFF Guru
Joined: Jan 2007
Posts: 14,697 |
I don't know what all the fuss is about, their baits do not catch fish anyways, I use zoom baits for all of my fishing. 
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 Re: Grande Bass Customer Service
[Re: Happykamper]
#12465051
10/14/17 04:12 AM
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Joined: Jul 2011
Posts: 382
mwbmod74
Angler
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Angler
Joined: Jul 2011
Posts: 382 |
I don't know what all the fuss is about, their baits do not catch fish anyways, I use zoom baits for all of my fishing. Your prolly a whole lot better off......
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