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Dec 30th, 2023
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 Castaway Rods Great Customer Service
#7647498
06/15/12 12:30 AM
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Joined: May 2010
Posts: 91
sparkyorc
OP
Outdoorsman
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OP
Outdoorsman
Joined: May 2010
Posts: 91 |
Just wanted all TFF members to recognize that a Texas based rod company - Castaway Rods - treated me with with outstanding customer service in dealing with a broken rod. I sent the rod in Monday and just got a brand new one today via UPS with NO questions asked.
I know there are other rod companies but I wanted to tip my hat to Castaway Rods - thank you and I will continue to support Castaway and other Texas fishing equipment/bait manufacturers when possible.
Thanks Castaway Rods and keep up the good work.
God Bless Texas
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7647629
06/15/12 12:59 AM
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Joined: Dec 2011
Posts: 6,127
fitter2259
TFF Celebrity
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TFF Celebrity
Joined: Dec 2011
Posts: 6,127 |
Those are some good folks over there in Montgomery, I have several Skeletons and like them alot.
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7647916
06/15/12 02:19 AM
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Joined: Mar 2002
Posts: 1,657
Kenny aka (rodbender1)
Extreme Angler
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Extreme Angler
Joined: Mar 2002
Posts: 1,657 |
the number 1 reason I have been fishing with Castaway rods since 1990. Almost everyone there are fisher people, from the owner to the packager. They know what we desire and need in a rod and service. Plus a Texas based company makes it a bonus.
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7647951
06/15/12 02:28 AM
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Joined: Jul 2006
Posts: 6,046
Fast Lane
TFF Celebrity
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TFF Celebrity
Joined: Jul 2006
Posts: 6,046 |
I own a couple Castaway rods and they are very good rods.
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Re: Castaway Rods Great Customer Service
[Re: Fast Lane]
#7648037
06/15/12 02:45 AM
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Joined: Dec 2008
Posts: 497
davetexas22
Angler
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Angler
Joined: Dec 2008
Posts: 497 |
They are a great company. I accidently broke a rod a few weeks ago and they treated me well.
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7648078
06/15/12 02:52 AM
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Joined: Mar 2012
Posts: 11,008
BigDozer66
TFF Guru
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TFF Guru
Joined: Mar 2012
Posts: 11,008 |
I haven't had a problem with my CastAways.  BigDozer66
2016 Ranger RT188 Charcoal Metallic Dual Console 2017 Yamaha 115 VMAX SHO (VF115LA) SS Prop Minn Kota Ultrex i-Pilot Link 45" 80 lb. Humminbird Helix 10 Mega SI BalZout Console Humminbird Helix 10 Mega SI BBT Bow Mount Trick Step ![[Linked Image]](http://img.photobucket.com/albums/v373/BigDozer66/Boating/Ranger%20Boats%2050%20Years_zpsqe1kjywq.jpg)
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7648182
06/15/12 03:13 AM
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Joined: Nov 2005
Posts: 362
CrankinStick aka Chadd
Angler
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Angler
Joined: Nov 2005
Posts: 362 |
Last year I broke one of my titanium flippin rods and they told me I would have to pay half the cost of the rod and shipping and it would be about a month before I received my new one. Guess they've gotten a little better..
Luck Is What Happens When Preparation Meets Opportunity  
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7649193
06/15/12 01:45 PM
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Joined: Feb 2012
Posts: 58
LC BASS
Outdoorsman
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Outdoorsman
Joined: Feb 2012
Posts: 58 |
I agree. Last summer I bought two new rods and wanted the grips shortened. Took them by their office and they seemed very busy remodeling the building. They took both rods and I expected them to say they would be ready next week, instead they said come back in 30 minutes. They had them ready in 30 and were very customer friendly during a stressful time.
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Re: Castaway Rods Great Customer Service
[Re: sparkyorc]
#7649340
06/15/12 02:19 PM
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Joined: Dec 2008
Posts: 377
captaincam3
Angler
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Angler
Joined: Dec 2008
Posts: 377 |
Did you have a warranty card that was sent in?
2012 Nautic Star 2200 Sport
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