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Dec 30th, 2023
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 Hydrowave problems
#7476457
05/01/12 01:08 AM
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Joined: Sep 2004
Posts: 8,514
CHAMPION FISH
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Sep 2004
Posts: 8,514 |
I am on my 3rd unit. The screen keeps getting moisture behind it and you can not read the print on the inside. I exchanged it at BPS last night and now this unit has a different type screen, hopefully they have improved them to keep water out. I would think since it is going on a boat it would be water proof? 
Last edited by CHAMPION FISH; 05/01/12 01:09 AM.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7477529
05/01/12 11:31 AM
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Joined: Jan 2008
Posts: 13,598
Fishspanker
TFF Guru
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TFF Guru
Joined: Jan 2008
Posts: 13,598 |
I haven't had any issue. There are times when it seems to make a difference.,
The Sheep who only fears the Wolf is eaten by the Shepherd.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7478680
05/01/12 05:14 PM
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Joined: Mar 2004
Posts: 8,101
fastguy�
TFF Celebrity
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TFF Celebrity
Joined: Mar 2004
Posts: 8,101 |
Maybe it was made by Lowrance? Sorry I couldn't resist.
It ain't easy making it look easy.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7479283
05/01/12 07:56 PM
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Joined: May 2010
Posts: 3,494
Chad711
TFF Team Angler
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TFF Team Angler
Joined: May 2010
Posts: 3,494 |
Mine does that too. Happened on the first trip out with rain too. Did you take them back to BPS each time? I got mine from TW.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7479776
05/01/12 09:55 PM
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Joined: Sep 2004
Posts: 8,514
CHAMPION FISH
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Sep 2004
Posts: 8,514 |
Yes, they exchanged them. I just took my last one in Saturday, this is the one with the new design. I was told at the BPS they are suppose to be water proof and they had no problem exchanging them.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7482566
05/02/12 03:06 PM
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Joined: Sep 2004
Posts: 4,398
Brandon Dickenson
TFF Team Angler
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TFF Team Angler
Joined: Sep 2004
Posts: 4,398 |
Champion Fish, please call me. I would like to discuss.
Thank you
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7500233
05/07/12 06:08 PM
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Joined: Apr 2005
Posts: 45,685
Big Red 12
TFF Guru
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TFF Guru
Joined: Apr 2005
Posts: 45,685 |
I need to double check mine.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7505309
05/08/12 07:42 PM
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Joined: Apr 2005
Posts: 45,685
Big Red 12
TFF Guru
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TFF Guru
Joined: Apr 2005
Posts: 45,685 |
I think mine maybe one of the newer units. I just got it.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7523191
05/13/12 11:57 AM
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Joined: Nov 2010
Posts: 149
cajunslo
Outdoorsman
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Outdoorsman
Joined: Nov 2010
Posts: 149 |
Had to send mine back after one trip, external speaker quit working. Still waiting for repaired unit. Emailed customer service and no reply, not even a automated one.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7542605
05/18/12 01:41 AM
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Joined: Sep 2004
Posts: 8,514
CHAMPION FISH
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Sep 2004
Posts: 8,514 |
Well I had a chance to try the new unit out in the rain last week and it seemed to work perfectly no problems, no moisture in it. Hopefully the problem is solved.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7543176
05/18/12 03:44 AM
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Joined: Feb 2010
Posts: 587
GeneTX
Pro Angler
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Pro Angler
Joined: Feb 2010
Posts: 587 |
cajunslo you can feel free to call me any time Gene Eisenmann (214)202-1426 Our customer service line is set right outside my office to make sure it is answered and handled properly. I get to hear every word. I am also local and will make every attempt to help you out. Please call me and consider any issue you have "Solved".
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Re: Hydrowave problems
[Re: GeneTX]
#7622555
06/08/12 03:12 PM
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Joined: Nov 2010
Posts: 149
cajunslo
Outdoorsman
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Outdoorsman
Joined: Nov 2010
Posts: 149 |
Thanks Gene, been away from forum for awhile. I have recieved the unit back. Will probably make a trip to the lake next weekend to try it out. Thanks for the customer support.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#7627366
06/09/12 11:39 PM
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Joined: Apr 2005
Posts: 45,685
Big Red 12
TFF Guru
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TFF Guru
Joined: Apr 2005
Posts: 45,685 |
I got a very quick response with emails back and forth. Mine was user error on my part. But, they were ready to fix and have me back on the water ASAP.
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Re: Hydrowave problems
[Re: CHAMPION FISH]
#8105071
10/12/12 07:33 PM
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Joined: Mar 2010
Posts: 8
rockcreek
Green Horn
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Green Horn
Joined: Mar 2010
Posts: 8 |
I had excellent customer service. I mailed mine in Friday before Columbus day and had it back by Wednesday. Thank you Hydrowave.
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