Just got off phone with Navico. I have a 2 year old Carbon 12 that caught a tungsten weight. Screen is cracked but still functioning. They told me that they won�t touch it. Only thing they do is replace units that have manufacture defect.
Anyone know of any options to get the thing fixed? High humidity lets moisture in it and it doesn�t work right.
I may be dumb but it seems pretty easy to get iPad and cellphone touch screens replaces, does anyone do that for marine electronics?

It�s not an issue of they should fix this for me like a warranty. My issue is they won�t repair a 2yo unit if you paid them. My 6yo computer cost less and they�ll repair it. They just care about selling you the newest overpriced unit that will break as well.

I've only had to call Lowrance one time in the last twenty years of using them. My unit was out of warranty and they made me a heck of a deal on a new unit. I feel like they were more than fair with me. I still wonder what the upgrade price was they offered the OP?

Only guess would be trying to have your insurance replace with a new one? Specifically, a marine insurance policy.

Just talked to Navico again and got the same response. I asked for supervisor and am on a call back list. We will see what happens.