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#12805124 - 06/25/18 04:12 PM Power Pole Customer Service *****
gut hooked Offline
Angler

Registered: 02/24/11
Posts: 386
I had an issue with a hose on a power pole ( a hose ruptured). I called power pole and told them I had a unit that I bought used. It didn't matter. Customer service promptly set me a new set of hoses. I then installed the hoses and the ferrules were bad. I called today to ask about new ferrules. They are on the way. This is crazy good customer service.

Anyway, as much as people complain, I wanted to prop up these guys......


Edited by gut hooked (06/25/18 04:16 PM)

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#12805139 - 06/25/18 04:22 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
Outdoordude Offline
Extreme Angler

Registered: 04/20/09
Posts: 2225
They're good people. I've had excellent experiences with them.

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#12805148 - 06/25/18 04:28 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
Mark Perry Online   content


Registered: 01/09/04
Posts: 53641
Loc: Highway 1
That is routine for them. Always great service.

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#12805164 - 06/25/18 04:38 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
Big Worm78 Offline
Angler

Registered: 11/05/13
Posts: 482
Loc: Deck of my boat
Some of the best customer service possibly in the fishing industry. IMO
_________________________
Lake Fork the new white bass Capital of Texas!

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#12805190 - 06/25/18 05:02 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
BigTxBassMan Offline
Outdoorsman

Registered: 05/12/09
Posts: 71
Loc: Livingston, Texas
Best CS in the business without a doubt!

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#12805207 - 06/25/18 05:12 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
Beast From The East Online   crying
Pro Angler

Registered: 08/18/09
Posts: 899
Loc: North East, TX
Power pole customer service is the best in the business.

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#12805466 - 06/25/18 08:24 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
Rayzor Offline
TFF Celebrity

Registered: 05/13/08
Posts: 5292
Loc: Magnolia, Texas
Great customer service!
_________________________
Be safe,
Rayzor

2001 Triton Tx-21/225 Mercury EFI

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#12805549 - 06/25/18 09:23 PM Re: Power Pole Customer Service ***** [Re: gut hooked]
dock30tv Online   content
Angler

Registered: 02/24/11
Posts: 454
Loc: Frisco, Texas
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not?
_________________________
~` Subscribe to the YouTube Channel `~
"Somewhere after 5 O'clock it's Dock:30"
- <>< www.tinyurl.com/dock30tv <>< -

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#12805560 - 06/25/18 09:28 PM Re: Power Pole Customer Service ***** [Re: dock30tv]
Clark3 Offline
Extreme Angler

Registered: 01/22/12
Posts: 1002
Loc: Haslet, TX
Originally Posted By: dock30tv
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not?


Are you sure you didn’t set it to the lowest speed setting on the pump controller. It has 3 setting s
_________________________

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#12805832 - 06/26/18 08:09 AM Re: Power Pole Customer Service ***** [Re: Mark Perry]
Fishinfellow Offline
TFF Team Angler

Registered: 01/12/10
Posts: 3332
Loc: North Richland Hills, TX
Originally Posted By: Mark Perry
That is routine for them. Always great service.


Yep. They are incredibly helpful.
_________________________
Thats my money fish

Kris Winhold

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#12805837 - 06/26/18 08:13 AM Re: Power Pole Customer Service ***** [Re: gut hooked]
BMCD Online   content
TFF Team Angler

Registered: 11/01/02
Posts: 4252
Loc: Katy, Texas US
I bent a bracket, my fault, explained that to them. Tried to pay, sent it for free.

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#12805910 - 06/26/18 09:08 AM Re: Power Pole Customer Service ***** [Re: gut hooked]
David Burton Online   confused
Extreme Angler

Registered: 07/14/11
Posts: 2320
Loc: McKinney, TX
They are excellent!!!
_________________________
David Burton
2015 Skeeter FX 21

...and down goes PhotoBucket with the new Terms of Service... I predict they will be out of business or begging for forgiveness inside a month. 6/30/2017

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#12805911 - 06/26/18 09:08 AM Re: Power Pole Customer Service ***** [Re: gut hooked]
dobbin Offline
Pro Angler

Registered: 04/22/06
Posts: 751
Loc: hubbard
Best CS I have received from anybody anywhere. PP moving on it's own are trying to, when it got to the up position the pump would keep running. It also had a cracked bracket, not sure how it cracked but it was. Called them on the phone and they ask for serial number of the unit. Parts on the way the next day. The only thing they ask was return the parts in 30 days. They sent mother board, top cap to the pump, new bracket, new bolts, spacers and nuts. They send a bill but if parts send back no charge total was $620.

The boat is a 2011 and the poles came with the boat...No questions ask They were nice as they could be. The box the parts came in even had instructions of how to work on the unit....

If you need help looking at how to work on the PP You tube is your friend. Only thing they have it setting on a counter top... Getting to the pump in the bottom of the boat is the biggest problem...

May you go catching instead of fishing
_________________________
te

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#12806077 - 06/26/18 10:34 AM Re: Power Pole Customer Service ***** [Re: gut hooked]
Ken A. Offline
TFF Guru

Registered: 10/02/06
Posts: 10162
Loc: Trophy Club, TX
Good to hear!

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#12806191 - 06/26/18 11:42 AM Re: Power Pole Customer Service ***** [Re: gut hooked]
LinkLowrance Offline
Pro Angler

Registered: 07/06/15
Posts: 551
Loc: On the Wheel
Another reason I choose PP over Talons. They're good people.

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