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Tacklewarehouse shorted me a bulk spool**they did me right***
#12149390
03/20/17 06:01 PM
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Joined: Jan 2015
Posts: 1,725
Chris_K
OP
Extreme Angler
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OP
Extreme Angler
Joined: Jan 2015
Posts: 1,725 |
Took a couple of calls and speaking to a manager but they made it right.
Last edited by Chris_K; 03/21/17 04:44 PM.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149396
03/20/17 06:03 PM
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Joined: Jan 2007
Posts: 10,559
Jarrett Latta
TFF Guru
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TFF Guru
Joined: Jan 2007
Posts: 10,559 |
Never had any problems with tackle warehouse. They've always made it right
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149399
03/20/17 06:04 PM
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Joined: Jan 2009
Posts: 50,043
fouzman
Methuselah
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Methuselah
Joined: Jan 2009
Posts: 50,043 |
Tacklewarehouse has always treated me like their best customer. I'd just order another spool, get them to pay 2 day shipping and wait to resolve the claim. If you're gonna quit TW what are you gonna do when Tackle Addict screws up an order, get on here and bash them, too? Things happen, don't let it ruin your day.
"Things turn out best for those who make the best of the way things turn out" - Zachary Troy Schrah - a young man with vision far beyond his years.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149401
03/20/17 06:05 PM
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Joined: Oct 2000
Posts: 23,418
J.P. Greeson
the janitor
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the janitor
Joined: Oct 2000
Posts: 23,418 |
Every company makes a mistake now and then.
The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be. --John Gierach
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Re: Tacklewarhouse shorted me a bulk spool
[Re: fouzman]
#12149408
03/20/17 06:07 PM
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Joined: Jan 2015
Posts: 1,725
Chris_K
OP
Extreme Angler
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OP
Extreme Angler
Joined: Jan 2015
Posts: 1,725 |
Tacklewarehouse has always treated me like their best customer. I'd just order another spool, get them to pay 2 day shipping and wait to resolve the claim. If you're gonna quit TW what are you gonna do when Tackle Addict screws up an order, get on here and bash them, too? Things happen, don't let it ruin your day. Things do happen. Just generally doesn't take 8 business days to make right. I won't lie though, I'm very irritated with their lack of concern. Ok, rant over.
Last edited by Chris_K; 03/20/17 06:08 PM.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149464
03/20/17 06:43 PM
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Joined: Aug 2004
Posts: 2,714
Bass Buster1
Extreme Angler
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Extreme Angler
Joined: Aug 2004
Posts: 2,714 |
We ship UPS every day from here trust me it is not TW fault. Customers blame the vendor for problems like this when it is usually shipping company(ups, USPS, FedEx) that has messed up. I know that doesn't help the current situation but it is not TW fault and I am affiliated with them in no way shape or form.
See you on the lake and have a great day!
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149465
03/20/17 06:43 PM
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Joined: Jan 2017
Posts: 1,166
Shallow Waters
Extreme Angler
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Extreme Angler
Joined: Jan 2017
Posts: 1,166 |
I can tell you that I work in shipping and manage accounts like TW, and they are typically just as pissed as you about the 8 day wait period, and they let people like me know about it. Sounds like it is not a TW problem, or at least that is what they are thinking.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149510
03/20/17 07:10 PM
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Joined: Mar 2010
Posts: 25,890
T Bird
TFF Guru
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TFF Guru
Joined: Mar 2010
Posts: 25,890 |
Okie by birth, Texan by choice. USAF "Thunderbirds" Alumni 1985-1989
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149527
03/20/17 07:23 PM
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Joined: Oct 2013
Posts: 601
steve Mbass
Pro Angler
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Pro Angler
Joined: Oct 2013
Posts: 601 |
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Bass Buster1]
#12149532
03/20/17 07:24 PM
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Joined: Jan 2015
Posts: 1,725
Chris_K
OP
Extreme Angler
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OP
Extreme Angler
Joined: Jan 2015
Posts: 1,725 |
We ship UPS every day from here trust me it is not TW fault. Customers blame the vendor for problems like this when it is usually shipping company(ups, USPS, FedEx) that has messed up. I know that doesn't help the current situation but it is not TW fault and I am affiliated with them in no way shape or form. They were filing a damaged shipment claim. The box it arrived in was the original tacklewarehouse box in good condition. Doesn't mean that someone couldn't have opened the box and stole the line, but it wasn't lost due to a damaged box. So ups will report back that the box wasn't damaged and I'll have to raise heck to get my line. The lady already told me they spot checked the inventory while I was on the phone and it was correct. Just a hassle that as a customer I shouldn't have to deal with.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149555
03/20/17 07:36 PM
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Joined: Aug 2004
Posts: 2,714
Bass Buster1
Extreme Angler
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Extreme Angler
Joined: Aug 2004
Posts: 2,714 |
Oh I understood that it was lost or maimed in shipping which happens all the time. If you received the box undamaged, there is not a second box on the way, and the product was not in there, that is a whole different ball game. That is the vendors fault and they need to send a replacement right away. They likely shipped the line to another person on accident.
See you on the lake and have a great day!
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12149994
03/21/17 12:33 AM
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Joined: Jul 2014
Posts: 863
tx2va07
Pro Angler
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Pro Angler
Joined: Jul 2014
Posts: 863 |
I've only had one issue at TW that was their fault. And they corrected it for me right away with no hassle.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12150243
03/21/17 02:18 AM
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Joined: Jan 2004
Posts: 16,885
ezbassin
TFF Guru
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TFF Guru
Joined: Jan 2004
Posts: 16,885 |
Well this isn't a perfect world. They have always treated me right and I will continue buying from them.
I once received a rod that had about 6 inches of the tip broken off and it was sticking out of the broken PVC pipe it was shipped in and it had been taped up by USPS so it wouldn't slide out of the tube. They did not care where, when or why it was damaged by them nor did they do anything about it.
Last edited by ezbassin; 03/21/17 02:23 AM.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12150244
03/21/17 02:18 AM
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Joined: Apr 2009
Posts: 512
june-bug
Pro Angler
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Pro Angler
Joined: Apr 2009
Posts: 512 |
They have always treated me like royalty. No issues ever.
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Re: Tacklewarhouse shorted me a bulk spool
[Re: Chris_K]
#12150375
03/21/17 03:36 AM
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Joined: Sep 2016
Posts: 666
Nekro
Pro Angler
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Pro Angler
Joined: Sep 2016
Posts: 666 |
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