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HDS9 Gen 2 Touch Screen Cracked
#11253680
11/30/15 02:49 PM
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Joined: Jan 2014
Posts: 261
Jkrez
OP
Angler
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OP
Angler
Joined: Jan 2014
Posts: 261 |
6th Sense Crankbait vs Lowrance HDS-9 Touch = Crankbait wins.
The screen is cracked pretty bad. The unit will power up and change screens with the buttons, but it will not recognize finger touches. So pretty much the unit is unusable as I can't power it up and hit the 'accept' button to accept all the disclaimer [censored].
I called Lowrance and they won't fix it; they will only replace it, at my expense of course.
Does anyone know where I can send it to get repaired? I don't know much about them, but I'd think it would be just the screen that needs replaced.
I bought the unit new in May-ish of 2015. Serial # is 105875403.
Thank you
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11253707
11/30/15 02:58 PM
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Joined: Feb 2010
Posts: 12,116
shut-up-and-fish
TFF Guru
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TFF Guru
Joined: Feb 2010
Posts: 12,116 |
Got to love Lowrance customer service...I don't know of anyone that makes that type repair other than doing what Lowrance says. You should be able to send it in and they replace the display and return it to you (at your expense of course) Cracked display isn't covered under warranty. You shouldn't have to buy another whole unit.
P.S. the one they will send you back will be a refurbished unit just so you won't be surprised.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11253712
11/30/15 02:59 PM
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Joined: Jan 2014
Posts: 261
Jkrez
OP
Angler
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OP
Angler
Joined: Jan 2014
Posts: 261 |
I asked if they'll just service it, and he said no. I don't understand how I can't pay for it to be fixed.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11253977
11/30/15 04:49 PM
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Joined: Jan 2007
Posts: 2,452
UJC
Extreme Angler
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Extreme Angler
Joined: Jan 2007
Posts: 2,452 |
Contact Boris Marine. Talk to him and see if he can do something. If you're a member of Crappie Anglers of Texas, let him know you're a member. Another possible option is to look on eBay or like site for an identical unit for parts only. And have Boris (if they do this sort of thing) fix it for you. Or, try it yourself.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11315791
01/01/16 01:04 PM
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Joined: Nov 2002
Posts: 4,439
Gamblinman
TFF Team Angler
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TFF Team Angler
Joined: Nov 2002
Posts: 4,439 |
Pony up the bucks and replace the unit. Went through this last year. No one can fix or replace the screen.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11315795
01/01/16 01:20 PM
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Joined: Nov 2010
Posts: 5,101
Wayne P.
TFF Celebrity
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TFF Celebrity
Joined: Nov 2010
Posts: 5,101 |
Helix 12 CHIRP MEGA SI+ GPS G3N and G4N, 1198c SI, SOLIX 10 SI G3, Helix 8 MEGA SI+ GPS G4N, SOLIX 12 SI and G3, MEGA 360, MEGA LIVE TL, RC-1
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11317121
01/02/16 02:06 AM
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Joined: Feb 2010
Posts: 972
big fish2
Pro Angler
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Pro Angler
Joined: Feb 2010
Posts: 972 |
I saw a screen and a few other parts on Ebay once for a 12. You might try looking it might not hurt. Replacing the inners of these units looks fairly easy.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11317261
01/02/16 02:54 AM
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Joined: Jul 2014
Posts: 4,340
Bobby Milam
TFF Team Angler
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TFF Team Angler
Joined: Jul 2014
Posts: 4,340 |
Too bad it's a touchscreen. I've seen others that have had the screen crack and Lowrance wouldn't repair so they bought acrylic sheet at homedepot and replaced it themselves. It's a longshot but I'd contact someone locally who repairs cell phone and tablet screens and see if they had access to something that would work.
I can understand not warranting it but they should let you pay for a replacement screen. It's good to know they aren't covered when shopping for another brand.
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11317273
01/02/16 02:57 AM
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Joined: Jan 2014
Posts: 261
Jkrez
OP
Angler
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OP
Angler
Joined: Jan 2014
Posts: 261 |
This issue has been resolved.
Thank you everyone
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Re: HDS9 Gen 2 Touch Screen Cracked
[Re: Jkrez]
#11318155
01/02/16 05:51 PM
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Joined: Nov 2015
Posts: 95
wallyandre
Outdoorsman
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Outdoorsman
Joined: Nov 2015
Posts: 95 |
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