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Dec 30th, 2023
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 Re: Yamaha Frustration
[Re: TwoLakes]
#10484306
12/19/14 08:44 PM
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Joined: Dec 2010
Posts: 133
Gary Hancock
Outdoorsman
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Outdoorsman
Joined: Dec 2010
Posts: 133 |
Don't know about Yamaha repairs but DSM has always gotten parts ordered, unit repaired, and gotten me back on the water when they said they would. Yes, this time of year is bad for parts inventory as taxes usually have to be paid on them, somewhere by someone, and shipping...well it is the busiest time of the year. Good luck and stay in touch with the dealer. They want you out of there as soon as possible because it is money in their pocket.
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484335
12/19/14 08:55 PM
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Joined: Jun 2012
Posts: 3,452
KB1953
TFF Team Angler
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TFF Team Angler
Joined: Jun 2012
Posts: 3,452 |
Where are they ordering their parts from? No way it should take one month to replace a prop shaft this time of the year.
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Re: Yamaha Frustration
[Re: Rodney2100]
#10484372
12/19/14 09:11 PM
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Joined: May 2007
Posts: 40,486
WAWI
TFF Guru
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TFF Guru
Joined: May 2007
Posts: 40,486 |
That seems to be a ongoing excuse at DSM...I am not sure what is going on over there but the service has really dropped over the last year. Really, you have anything to add or are you just puking up nonsense. Last issue I had they stayed late and gotit done to get me to a tourney. I have nothing bad to say about them.
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Re: Yamaha Frustration
[Re: WAWI]
#10484415
12/19/14 09:41 PM
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Joined: Nov 2007
Posts: 3,141
Rodney2100
TFF Team Angler
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TFF Team Angler
Joined: Nov 2007
Posts: 3,141 |
That seems to be a ongoing excuse at DSM...I am not sure what is going on over there but the service has really dropped over the last year. Really, you have anything to add or are you just puking up nonsense. Last issue I had they stayed late and gotit done to get me to a tourney. I have nothing bad to say about them. The past two times I had my boat serviced by them they did not have the parts. Understand I let them know what I need done ahead of time and what parts they are going to need. I understand there are times of the year that they are busy. I ask them when they can get to it so I do not have to leave the boat over night. The last time I told them to call me when the parts were in and I would bring it to them. They told me they were 10 days out. They called 14 days later and told me to bring in my boat. When I went to pick it up I was told they did not complete all of the service because they did not have the parts. They advised me they would order the parts and call me in 3 days. 7 days went by and I did not get any calls. I called them and they said they were in. I asked if I could bring my boat back it so they could finish the service. I was told I would have to get back on the waiting list....not a great experience
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Re: Yamaha Frustration
[Re: KB1953]
#10484467
12/19/14 10:12 PM
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Joined: Jan 2004
Posts: 72,553
Mark Perry
Super Freak
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Super Freak
Joined: Jan 2004
Posts: 72,553 |
Where are they ordering their parts from? No way it should take one month to replace a prop shaft this time of the year. Probably from Yamaha. Call Yamaha and ask what the estimated time is otherwise you are just guessing.
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Re: Yamaha Frustration
[Re: Rodney2100]
#10484496
12/19/14 10:28 PM
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Joined: Nov 2012
Posts: 11,579
txmasterpo
TFF Guru
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TFF Guru
Joined: Nov 2012
Posts: 11,579 |
That seems to be a ongoing excuse at DSM...I am not sure what is going on over there but the service has really dropped over the last year. Really, you have anything to add or are you just puking up nonsense. Last issue I had they stayed late and gotit done to get me to a tourney. I have nothing bad to say about them. The past two times I had my boat serviced by them they did not have the parts. Understand I let them know what I need done ahead of time and what parts they are going to need. I understand there are times of the year that they are busy. I ask them when they can get to it so I do not have to leave the boat over night. The last time I told them to call me when the parts were in and I would bring it to them. They told me they were 10 days out. They called 14 days later and told me to bring in my boat. When I went to pick it up I was told they did not complete all of the service because they did not have the parts. They advised me they would order the parts and call me in 3 days. 7 days went by and I did not get any calls. I called them and they said they were in. I asked if I could bring my boat back it so they could finish the service. I was told I would have to get back on the waiting list....not a great experience I've personally had a good experience with DSM but it was years ago...... By the way don't you know that you are not allowed to be critical of anyone or any shop around Fork without getting attacked?? 
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484539
12/19/14 11:00 PM
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Joined: Nov 2009
Posts: 1,000
Neal G
Extreme Angler
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Extreme Angler
Joined: Nov 2009
Posts: 1,000 |
One month wait/delay for a prop shaft on a Yamaha/Mercury/Evinrude 250 is wrong at anytime of the year. This should be 3 days max in Dallas/Houston markets. Obviously a problem somewhere.
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484582
12/19/14 11:44 PM
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Joined: Feb 2013
Posts: 246
DannyMTdB
Outdoorsman
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Outdoorsman
Joined: Feb 2013
Posts: 246 |
Bent my prop shaft on a Friday took it to Fun and Sun on Monday picked it up on Wednesday with a new prop shaft in it.
That was a few weeks ago
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484592
12/19/14 11:51 PM
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Joined: Jun 2012
Posts: 3,452
KB1953
TFF Team Angler
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TFF Team Angler
Joined: Jun 2012
Posts: 3,452 |
Now that's customer service Mark, thanks for sharing Rodney your past experience. They are probably shipping your prop shaft by pack mule being the reason for delay.
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484646
12/20/14 12:26 AM
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Joined: Feb 2009
Posts: 1,567
redwigglr
Extreme Angler
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Extreme Angler
Joined: Feb 2009
Posts: 1,567 |
I just was able to get a sho shaft. different place but Yamaha shaft.
Keep them boats running and tight lines.
Thanks mike
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Re: Yamaha Frustration
[Re: TwoLakes]
#10484667
12/20/14 12:39 AM
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Joined: Dec 2007
Posts: 2,648
FDR80
Extreme Angler
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Extreme Angler
Joined: Dec 2007
Posts: 2,648 |
There isn't a good Yamaha/ Mercury shop unfortunately in the Texarkana area, and no Bass Boat dealer.
I have to go to Longview to get good service.
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Re: Yamaha Frustration
[Re: TwoLakes]
#10485112
12/20/14 05:14 AM
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Joined: Jun 2012
Posts: 1,390
Andrew Y'Barbo
Extreme Angler
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Extreme Angler
Joined: Jun 2012
Posts: 1,390 |
If I remember to think about it tomorrow. I will look up the part number for the sho shaft and check status for you. Yamaha is honestly one of the best companies to work with. Japanese before Mexico any day of the week.
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Re: Yamaha Frustration
[Re: Rodney2100]
#10485209
12/20/14 10:11 AM
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Joined: Aug 2013
Posts: 2,234
Pinkus
Extreme Angler
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Extreme Angler
Joined: Aug 2013
Posts: 2,234 |
That seems to be a ongoing excuse at DSM...I am not sure what is going on over there but the service has really dropped over the last year. +1. They wont get any business from me ever again. There to busy trying to sell Boats than fix your problem. Go pick it up and take it to service or Rockwall marine. They will EARN your buisness and find you a shaft.
Last edited by Pinkus; 12/20/14 10:23 AM.
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Re: Yamaha Frustration
[Re: Pinkus]
#10485214
12/20/14 10:39 AM
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Joined: Apr 2006
Posts: 16,679
Lake Fork Guide
TFF Guru
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TFF Guru
Joined: Apr 2006
Posts: 16,679 |
That seems to be a ongoing excuse at DSM...I am not sure what is going on over there but the service has really dropped over the last year. +1. They wont get any business from me ever again. There to busy trying to sell Boats than fix your problem. Go pick it up and take it to service or Rockwall marine. They will EARN your buisness and find you a shaft. You do understand marine dealerships/repair shops make 75-80% of all if their yearly income on service not boat sales right? You would be surprised how little the profit margin is on a 65,000 rig. So that statement is 100% FALSE. Hardworking employees are extremely hard to find in the area so they have all they can get.
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Re: Yamaha Frustration
[Re: TwoLakes]
#10485219
12/20/14 10:58 AM
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Joined: May 2003
Posts: 3,099
Skeeter man ZX225
TFF Team Angler
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TFF Team Angler
Joined: May 2003
Posts: 3,099 |
Low lake conditions are causing a shortage of parts, if you are worried about the boat then as stated just leave the lower unit with the marina and keep the boat at home, the repair shop cannot control their vender's parts stock. But I think that they should have given you the option to have the shaft bent back into shape. I have personally have both done, and they lasted a long time.
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