Posted By: Vogey
Progessive & Roadside Assistance - 03/15/22 01:13 PM
Purchased my policy from Worldwide Marine Underwriters last October. I specifically asked about roadside at the time and was told it was included with the policy. The policy itself states "Roadside Assistance w/Trailer Covg" Unlimited $$.
So, on March 1st I was headed to the lake when My boat & trailer came off the ball on my truck. The chains did their job & I pulled over as far as I could to get out of traffic. I am 70 years old and can no longer lift anywhere near what I used to....could not budge it. Traffic at this point was light as it was 5:15 am. I called the roadside assistance number provided by Worldwide Marine & got the Progressive folks after a few promps. The 1st lady I spoke with took all my information & said that this issue was handled by another department & that she would transfer me...she accidentally cut me off so we started over. The second lady successfully transferred me, but the department she transferred me to told me that was not their responsibility (they only handled on water towing) and transferred me back. At this point I am told that they do not cover this type of roadside assistance. I explained that it was specifically on my policy but got nowhere..They just kept saying that they were sorry, but they could not help. After 45 minutes of this nonsense I hung up and just dealt with it on my own.
On 3/7/22 I called Worldwide Marine and explained what had happened. Bill told me this should not have happened and would look into it. As of today 3/15/22 I have not heard a word back.
All I can say is if you ever need roadside assistance these guys cannot be trusted...
So, on March 1st I was headed to the lake when My boat & trailer came off the ball on my truck. The chains did their job & I pulled over as far as I could to get out of traffic. I am 70 years old and can no longer lift anywhere near what I used to....could not budge it. Traffic at this point was light as it was 5:15 am. I called the roadside assistance number provided by Worldwide Marine & got the Progressive folks after a few promps. The 1st lady I spoke with took all my information & said that this issue was handled by another department & that she would transfer me...she accidentally cut me off so we started over. The second lady successfully transferred me, but the department she transferred me to told me that was not their responsibility (they only handled on water towing) and transferred me back. At this point I am told that they do not cover this type of roadside assistance. I explained that it was specifically on my policy but got nowhere..They just kept saying that they were sorry, but they could not help. After 45 minutes of this nonsense I hung up and just dealt with it on my own.
On 3/7/22 I called Worldwide Marine and explained what had happened. Bill told me this should not have happened and would look into it. As of today 3/15/22 I have not heard a word back.
All I can say is if you ever need roadside assistance these guys cannot be trusted...