They've lost their minds! Went for my (wife's) annual pallet of garden soil (on sale) and they're now charging a $16 deposit on the damn pallet. So I said "so I have to make another trip here just to drop the pallet back at the door? He then said "you have to go to the Customer Service counter." bang
I’ve wanted them to do this for a long time.
We have a war going on with global warming. The carbon footprint created by making pallets is about the same as the carbon footprint left by a leaf blower used for one whole growing season. Why send a perfectly good pallet to the landfill when it can be re-used several times?
I wanted to add: Sometimes Customer Service people spend company time jacking around on their smartphones. That is basically like stealing time. If people are forced to return pallets and do it thru the Customer Service Dept., it will help save the planet AND give these CS time thieves something to do.