Good service, bad service

My remote for my Miinn Kota Terrova quick working, call M. K. and the lady said it was just out of warranty but she would replace it any way for free. I call that great service.

On the other hand I am having an issue with my HDS Carbon. I call Lowrance twice and it still not fixed. Can not get it to show speed through water. I know this sounds picky but for what I paid for this thing I expect it to work like it should.

Speed through water? As in boat speed? My Carbons only show GPS speed when on the mapping page or engine parameters page.

Isn't it an overlay option you can put on any screen?

Yes. You can put an overlay, or multiple overlays on any saved screen. I have depth, water temp, speed and time overlayed on most of my saved screens.

Yes boat speed.
I get water depth and temp and structor depth but not STW. I got every box I find checked. Lowrance said to call them back when I get back on the water.

Yes I get speed on my chart page but not on any other page.

Yeh. I tried mine earlier. It will not show speed on SI/DI/sonar, no matter what I try. Wish I found an answer.

Now I got a new issue with it, it get so hot it all most burn your finger to touch the screen. I starting to wish I had a BIRD INSTEAD.

Mine get hot too. It’s not an issue. Mine have been baking for a year. Lol. Specially when running side scan, power poles, and Sonic Hub 2 blasting. It’s a lot of processing going on and they have designed them to handle the heat generated by the processor.

Johnson outdoors has great CS. Lowrance doesn't. Nothing new. Like decades old news

LOWRANCE customer service bites. They act like they have something better to do and you're bothering them when you call.

Lol they will quit supporting the carbon in like 5 minutes. That's how they do.

Yep but we can upgrade you for a nominal fee!

YOU GOT THAT RIGHT!!!

I wish it was a nominal fee. I have nominal in my pocket.

SUNDAY UP DATE; now it will not show depth on my h d i transducer. If you know anyone thinking about buying an LOWRANCE PLEASE TALK THEM OUT OF IT, THERE JUNK

I wouldn’t go that far! Lol. I bet you’ll never admit it’s user error when you finally learn how to setup and use them. Haha.

8 out of the top 10 at the FLW Cup are running Lowrance.

I love my Lowrance HDS units. Tried to swap to Humminbird and just couldn't do it. But for sure, when you have an issue you are outta luck....

https://www.flwfishing.com/news/201...lusive-marine-electronics-sponsor-of-flw

Now that’s funny right there.

My Carbons work great, been very happy. Guess I never tried to put the speed on the depth page, and not really sure if you can or cannot. But really who cares if you can get it on your chart. Seems petty.

Go buy HBs, sounds like you will be happy with them.

I’ve ran nothing but Lowrance since the early 90’s. After owning the current ones I have now I doubt I will ever buy another Lowrance. Although the idea of what they are supposed to do is great, the actual functioning of them sucks.

When you spend your hard earn money for something you expect it to work like it should. I don't put much into a product when someone is paid to use and sell the product, exp: Bill Dance said Lowrance was better than slice bread until he was paid by Garmin now it better than slice bread. I talked to Lowrance twice about my troubles and the last one said for me to get on the water and call them back and maybe they could fix the problem then. I am on S.S. so spending more money for a new sonar is out of the question, it took a hunk out of my saving to get this one at the first of the year and now it not working right, (got me once but not twice). Yes I gone through all the settling and every box is checked like Lowrance said to do, I think it's a software issue.

It might be a software issue. Have you updated it? If so, what version? Don’t do 19.1. 18.3 is a good as it gets for now. 19.1 has issues. Another “new” update is coming soon to address a lot of issues that some are having.

I have two Carbons. I’m giving you grief just for fun. I know it’s frustrating to have issues. This stuff is smarter than our generation. Haha. I am also of the camp that “just wants to turn it on and have it work”. I don’t like tweaking [censored]. I like to just turn it on and go.

I’d sit tight and wait for the next update coming soon, before I’d throw more money on something else to learn.

Maybe why I am having issues because I updated to 19.1 a few weeks back.

ALSO I GOT MY NEW REMOTE FROM MINN KOTA TODAY, TOTALY FREE NO SHIPPING OR ANYTHING, GREAT SERVICE

Maybe why I am having issues because I updated to 19.1 a few weeks back.

ALSO I GOT MY NEW REMOTE FROM MINN KOTA TODAY, TOTALY FREE NO SHIPPING OR ANYTHING, GREAT SERVICE



if some one knows how to reinstall my software to 18.3 let me know.

I’d almost guarantee it’s a 19.1 “bug”. Lots of folks are really unhappy with that update. I started to do it, then read everyone’s unsatisfied remarks and decided not to do it. Glad I did. It can be backwards “down dated” to 18.3, but you have to find it. Someone on BassBoatCentral linked to the old software, so if you’re up for it, you can always find that link and reload the old software for now.

Thanks for the info. I will try to find that link.