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Helilx 12 Gen 4 lost color/contrast in part of the screen.
#14479822
09/16/22 08:47 PM
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Joined: Sep 2012
Posts: 71
yankee817299
OP
Outdoorsman
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OP
Outdoorsman
Joined: Sep 2012
Posts: 71 |
![[Linked Image]](https://texasfishingforum.com/forums/ubbthreads.php/ubb/download/Number/30669/filename/IMG_0559.jpg) What ever screen I am viewing, this section has lost its background color. Is this repairable by me in the settings, or a factory repair?
Last edited by yankee817299; 09/16/22 08:50 PM.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: yankee817299]
#14481145
09/18/22 07:11 PM
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Joined: Aug 2021
Posts: 26
Fish Tackle & Marine
Outdoorsman
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Outdoorsman
Joined: Aug 2021
Posts: 26 |
Give H bird a call if under warranty they'll get a new one headed your way.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: Fish Tackle & Marine]
#14482867
09/20/22 01:32 PM
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Joined: Sep 2012
Posts: 71
yankee817299
OP
Outdoorsman
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OP
Outdoorsman
Joined: Sep 2012
Posts: 71 |
Yep, I have them working on that. This unit has been used less than 10 hours. I feel it should have held up a little better, just my thoughts though.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: yankee817299]
#14483306
09/20/22 08:27 PM
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Joined: Jun 2011
Posts: 2,182
Jimfishes
Extreme Angler
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Extreme Angler
Joined: Jun 2011
Posts: 2,182 |
I figured HB would suggest a hard reset to factory settings, a reboot, etc.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: Jimfishes]
#14484936
09/22/22 02:37 PM
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Joined: Sep 2012
Posts: 71
yankee817299
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Outdoorsman
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Joined: Sep 2012
Posts: 71 |
I sent them an email with the above pict. attached. They asked for the serial # then said it needed to be sent back to them. So it's on its way. But all this transpired within a day. I have to say that the customer support was outstanding. Once I told them that I wanted to send the unit to the factory for repair, I was sent a repair #, a shipping label with paid postage, tracking # and information on what all that they would need from me.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: yankee817299]
#14489977
09/27/22 06:33 PM
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Joined: Sep 2012
Posts: 71
yankee817299
OP
Outdoorsman
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OP
Outdoorsman
Joined: Sep 2012
Posts: 71 |
Well, I sent the unit in on 9/21, and today, 9/27, I received my repaired Head Unit back from Hummingbird. I think that is amazing customer service.
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Re: Helilx 12 Gen 4 lost color/contrast in part of the screen.
[Re: yankee817299]
#14490015
09/27/22 07:24 PM
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Joined: Jan 2003
Posts: 4,162
RoadRunnerTR21
TFF Team Angler
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TFF Team Angler
Joined: Jan 2003
Posts: 4,162 |
![[Linked Image]](https://texasfishingforum.com/forums/pics/userpics/2023/03/full-2660-175550-mako_blue.jpg) Light Blue 19 CPX
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