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Dec 30th, 2023
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 FCA Ram customer care issues
#14382846
06/02/22 02:31 AM
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Joined: Mar 2005
Posts: 7,028
SC-001
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Mar 2005
Posts: 7,028 |
Local dealer messed the engine up on my couple year old truck while doing warranty work, I have proof and documentation and know exactly what they did wrong, been in their shop for 2 months. I was done with the dealer an took it above their head to FCA customer care and now they are jerking me around. Put in a case over a week ago and after they found out how bad the situation was they escalated it immediately and said I would get a phone call within 24 hours. Well its a week later and no phone call yet. Requested an update on the case and they claim they tried to call me the day the ticket was opened and left a voice mail, problem is the number I gave has not voice mail so now I have customer care lying to me as well. Do I have any recourse or do I just keep hounding them? I've heard of contacting Ram Cares but they have been slow to respond as well.
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Re: FCA Ram customer care issues
[Re: SC-001]
#14382852
06/02/22 02:37 AM
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Joined: Jun 2020
Posts: 11,076
grandbassslayer
TFF Guru
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TFF Guru
Joined: Jun 2020
Posts: 11,076 |
I would say tough luck you bought a Chrysler product…but Ford jerked me around royally in a similar fashion. Toyota only for now on.
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Re: FCA Ram customer care issues
[Re: SC-001]
#14382856
06/02/22 02:45 AM
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Joined: Dec 2011
Posts: 2,501
JCBYEN
Extreme Angler
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Extreme Angler
Joined: Dec 2011
Posts: 2,501 |
Squeaky wheel gets the grease. Keep at them!
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Re: FCA Ram customer care issues
[Re: grandbassslayer]
#14382864
06/02/22 03:00 AM
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Joined: Mar 2005
Posts: 7,028
SC-001
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Mar 2005
Posts: 7,028 |
I would say tough luck you bought a Chrysler product…but Ford jerked me around royally in a similar fashion. Toyota only for now on. I hear you, always had Toyota before this and no problems. Sad deal is this truck has been rock solid too, the dealer is the one that made the mistake and its snowballed from there, I'm convinced their techs are incompetent, either that or they just don't give a damn.
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Re: FCA Ram customer care issues
[Re: SC-001]
#14382866
06/02/22 03:02 AM
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Joined: Jun 2006
Posts: 4,248
Canino
TFF Team Angler
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TFF Team Angler
Joined: Jun 2006
Posts: 4,248 |
A lot of companies now have separate customer care teams that handle their social media. Hit them up on facebook and twitter and anything else you can find. I've had the same problem and have read many times about it - you don't get anywhere going through regular channels but then you start getting results when you contact the people running their social media for some reason.
If you have maybe 2 or 3 channels open to them through various platforms, maybe you'll get hold of someone who can actually make some progress.
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Re: FCA Ram customer care issues
[Re: SC-001]
#14382914
06/02/22 05:01 AM
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Joined: Aug 2016
Posts: 3,532
1oldbassguy
TFF Team Angler
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TFF Team Angler
Joined: Aug 2016
Posts: 3,532 |
I have an old Tundra , started having a front end problem noise that wasn't consistent . Finally it got worse and I suspected either a ball joint or rack and pinion issue .
I research the recalls for Toyota and find there was a recall for ball joints . I decide to see if Toyota can help ---big mistake . Three times in the shop , with the HQ guy in Irvine telling my dealer it's a ball joint and they will pay for the part , I need to pay labor . The mechanic couldn't find anything wrong . Finally , I ask to see the mechanic , he has my truck in the shop , on those rubber compound floors , heavy metal music playing in my truck really loud , starts turning the steering wheel and looks me and the manager directly in the face and says --- he can't hear the ball joint problem . I wanted to slap him .
I have him take the truck off the rubber floors , turn the music off , turn the wheel --- and there's the ball joint cracking loud . Dumbest mechanic I have ever seen ----- and Toyota hired him .
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Re: FCA Ram customer care issues
[Re: SC-001]
#14382919
06/02/22 05:17 AM
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Joined: Oct 2004
Posts: 16,903
SheldonS
TFF Guru
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TFF Guru
Joined: Oct 2004
Posts: 16,903 |
Was the music Tool-Sober?
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Re: FCA Ram customer care issues
[Re: SheldonS]
#14382922
06/02/22 06:15 AM
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Joined: Oct 2020
Posts: 357
Slylox
Angler
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Angler
Joined: Oct 2020
Posts: 357 |
Was the music Tool-Sober? Good tune.
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Re: FCA Ram customer care issues
[Re: 1oldbassguy]
#14383106
06/02/22 01:36 PM
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Joined: Mar 2005
Posts: 7,028
SC-001
OP
TFF Celebrity
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OP
TFF Celebrity
Joined: Mar 2005
Posts: 7,028 |
I have an old Tundra , started having a front end problem noise that wasn't consistent . Finally it got worse and I suspected either a ball joint or rack and pinion issue .
I research the recalls for Toyota and find there was a recall for ball joints . I decide to see if Toyota can help ---big mistake . Three times in the shop , with the HQ guy in Irvine telling my dealer it's a ball joint and they will pay for the part , I need to pay labor . The mechanic couldn't find anything wrong . Finally , I ask to see the mechanic , he has my truck in the shop , on those rubber compound floors , heavy metal music playing in my truck really loud , starts turning the steering wheel and looks me and the manager directly in the face and says --- he can't hear the ball joint problem . I wanted to slap him .
I have him take the truck off the rubber floors , turn the music off , turn the wheel --- and there's the ball joint cracking loud . Dumbest mechanic I have ever seen ----- and Toyota hired him . Wow
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383221
06/02/22 02:58 PM
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Joined: Jan 2018
Posts: 4,942
Notaguide
TFF Team Angler
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TFF Team Angler
Joined: Jan 2018
Posts: 4,942 |
That’s what you get for buying a truck from an Italian mini car company
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383268
06/02/22 04:08 PM
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Joined: Nov 2003
Posts: 6,774
Holzer
TFF Celebrity
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TFF Celebrity
Joined: Nov 2003
Posts: 6,774 |
Send a demand letter certified mail. That way you have piece of evidence in your back pocket.
Holzer My pic is gone 
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383288
06/02/22 04:32 PM
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Joined: Sep 2005
Posts: 28,236
Brian Spagnola
TFF Guru
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TFF Guru
Joined: Sep 2005
Posts: 28,236 |
What did they do to ruin the motor?
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383309
06/02/22 05:15 PM
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Joined: Oct 2006
Posts: 95,321
Bigbob_FTW
Big Sprocket Bob
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Big Sprocket Bob
Joined: Oct 2006
Posts: 95,321 |
yeah, all manufacturers have issues. I don't go to the dealer for anything these days.
![[Linked Image]](https://texasfishingforum.com/forums/pics/usergals/2017/07/full-20284-169975-biyl8lail.jpg) ![[Linked Image]](https://texasfishingforum.com/forums/pics/usergals/2017/07/full-20284-169974-image_preview.jpg) FJB
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383462
06/02/22 08:13 PM
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Joined: Aug 2021
Posts: 4,829
Flip Flop Fisher
TFF Team Angler
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TFF Team Angler
Joined: Aug 2021
Posts: 4,829 |
sounds like you know what to do
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Re: FCA Ram customer care issues
[Re: SC-001]
#14383567
06/02/22 10:59 PM
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Joined: Apr 2021
Posts: 1,799
bshort
Extreme Angler
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Extreme Angler
Joined: Apr 2021
Posts: 1,799 |
If the dealer messed it up, then it's the dealer your claim will be with. FCA/Stellantis will not help you. Try bending the ear of the service manager.
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