So you bought a rod that you didn't know if it was new or refurbished and the Dobyns employee who sold it to you at the Dobyns headquarters couldn't tell you if it was new or refurbished. Then the first time you used it, you stuck a 10 pound bass that broke the rod.

Interesting story, but doesn't sound anything like Dobyns customer service.

The rods in the showroom are the only thing sketchy about the story.

I won't buy from the "showroom". The tall guy had no personality. Maybe I forgot to wear my Team jersey.

I paid the "replacement fee". What's so hard to believe. Was I supposed to be get a "free" rod?

You guys are more bend out of shape about the situation that I am.

Original poster, they will probably replace rod without a receipt, be prepared to pay the "replacement fee". These guys make it sound like they will give you a new rod no question asked.

Never intended to start a bashing Dobyns response. Just wanted to clarify with the OP that the warranty as stated on their webpage. Some imply the guy could walk in the Sulpher Springs location and they will hand you a new rod, no replacement fee. I thought I gave a positive response to the OP, that for the cost of the "replacement fee" you could probably return a used rod without receipt. The warranty seemed like a big decision for buying a used rod. I don't buy used rods or buy for warranty.

Now, my story was called sketchy by some, not sure what part of story is "sketchy":
-that I didn't get a free rod?
-that I had to pay the replacement fee?
-that a rod snapped in half while landing a ten pound bass?
-that used rods are sold in the showroom?

Not sure what prompted some to call BS on the "story". I found it so interesting that some would have the time to waste to call Bryce about MY warranty deal. More interesting is the store manager would discuss our business transaction. And shocked that he would lie to his customer that the rod hit the side of boat and drag was not adjusted properly. I made it clear that this was a new rod and busted on the first good fish. I have caught several bass that size with my other rod of the same model. He says he sees it all the time and happen to yaks guys frequently. My 14ft boat has pool noodles on the gunnel and with the location that the rod snapped it is physically impossible that scenario happened. Waiting for my call back from Bryce so we can determine who the lair is here.

On the drive up to the store, I had intended to buy a hat and hoodie. But after their response that their rods pop all the time, I realized that it is probably true since their rods are mass produced China products. I didn't bitch about the warranty, I paid my "fee' and left, but again making sure he understood that the rod was defective. Had time to think about the interaction on the way home and I realize I need better rods for the fish I catch.

So glad I was able read about the lie before my GF headed back to the city for the cold front. She was able to take two FR733s back to Academy that she bought he last week. Now have 8 other rods to get rid of. The warranty rod will make a great gift.


This morning I caught my last bass on Dobyns Rod. Cold front will be blowing through so I will take the time to derig my Dobyns rods and set up my old trusty and maybe a bit crushy rods.

Look this is a Cali company coming to TX, they need to leave the Cali ethics behind and quit lying to their customers about other customers warranty claims.

Good customer service would be Gary handing me for a hat for catching a 10lber on one of his rods. Much less a catching it on a broken Dobyns rod, that would been hoodie if I owned the company.

Again good warranty on these rods....you will need it