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Returning a Lowrance unit under warranty #14303471 03/03/22 02:50 PM
Joined: Apr 2004
Posts: 14,082
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Stump jumper Offline OP
TFF Guru
OP Offline
TFF Guru
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Joined: Apr 2004
Posts: 14,082
I have been having issues with the pages button. Sometimes it works fine and sometimes not. I finally decided to return it. I was concerned that they would get it and not be able to duplicate the problem. I called them and explained the problem. I could not understand half of what the customer service person was saying and there was a dog barking on the background. 2 days later I got an email from a dude that said he would add a note to replace even if they could not duplicate the problem. First problem solved. He sent me a RMA and shipping label. Problem was they were not paying for shipping. I called and stated that they should be covering return shipping for a product under warranty. After 15 minutes on the phone I received a prepaid FedEx label. Sometimes it pays to complain.


2200 Bay Champ/200 Mercury Optimax
2017 Tundra TSS 4x4 Crewmax 5.7L
Re: Returning a Lowrance unit under warranty [Re: Stump jumper] #14306094 03/06/22 02:52 PM
Joined: Nov 2015
Posts: 95
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wallyandre Offline
Outdoorsman
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Joined: Nov 2015
Posts: 95
Don't forget to keep your sun cover, gimbal and knobs. You only send the head and don't forget to remove any msd card in the card reader.

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