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I've read about these days,... #14221254 12/15/21 04:52 AM
Joined: Sep 2006
Posts: 12,433
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JIM SR. Offline OP
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but it's never happened to me, until today.
My trolling motor guy ordered a new steering box for my trolling motor a month ago, and it finally came in Friday. He called and we made an appointment for today, Tuesday. I drove from Ft Worth to Fork. We were there at 730 sharp, dropped off the boat and headed for breakfast. 30 minutes later my phone rings,.."I can't change this part because I dont have a spring retracter tool"
He says to try the other TM repair shop on the other side of the lake...OK,..we call, get the voice message, that he opens at 9am,...in
about 15 minutes. So drive over there and wait. 9 oclock we are at his shop and no one there, call again, no answer,...930 still no call back, and no show. I call my guide buddy and he suggests SARTIN MARINE, ask for Brian if he's there. I'm just a little upset by this time and know this is going to be ONE OF THOSE DAYS...Make the call, and after 4-5 rings,....Hello,..this is Brian (SHOCK)..
Brian says he's in the middle of a job, and has an appointment scheduled for afternoon, I gave him my story,....
He says bring it over I'll fix it for ya,...WHAT !!!...took it there, he meets us as we drive in, there's no place to park out of the rain,..
but he went to work, and had it done in about an hour and a half. He was a really nice guy, did a great job. This doesn't happen to me.
Later I found out that Brian was Brian Sartin !! Brian Thank you for your service,..You have earned a customer as long as I have a boat at Fork. jimsr thumb

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: I've read about these days,... [Re: JIM SR.] #14221259 12/15/21 05:36 AM
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rj74955 Online Content
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He did the same for me, rebuilt a trolling motor and had me back on the water in about an hour. That was the first time I had ever pulled onto his lot or spoke to him. He was crazy busy but when he found out I was going to lose a whole weekend trip he quit what he was doing and got on it. Also in the rain and about 35 degrees lol. I’ll never forget that, and hope he gets the good karma he deserves.

Re: I've read about these days,... [Re: JIM SR.] #14221260 12/15/21 05:38 AM
Joined: Jan 2015
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bassmanrudy Offline
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So the first guy had a MONTH to make sure he had the correct tools and you drove 2 hours and then he broke the bad news?!?! Please let us know whom to avoid there please!!

I'll def make sure I give Sartin my business if I need anything while over there. Glad someone took care of ya!


...
Re: I've read about these days,... [Re: JIM SR.] #14221268 12/15/21 06:04 AM
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Douglas J Online Content
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Good it worked out for you.

Before crank took over the TM shop staff that used to be at LFM, they were the best ever!


#MFGA
Re: I've read about these days,... [Re: JIM SR.] #14222105 12/16/21 02:40 AM
Joined: Oct 2006
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Ken A. Online Content
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If you think they take good care of the guys that have never bought a boat from them you should see how they treat you if you're a customer!

Billy sold me four boats over the years. Super low pressure sales guy. LOL I've rolled up with no appointment for a warranty issue and Bryan & Billy will drop what they're doing to jump on my boat.



Re: I've read about these days,... [Re: JIM SR.] #14222934 12/16/21 11:41 PM
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ogles824 (aka Lakewaydr50) Online Content
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Billy Sartin and his crew are cool people to deal with and one of the main reasons I just recently purchased a boat from Sartin Marine. They have a really good reputation around northeast Texas.
One of the things you'll notice as soon as you arrive at their place is how many boats people have trusted to their care. Yes, they are busy but to me that is one of the best signs of a good dealer and boat repair shop. I've also been inside their shop and everything about it is immaculate, clean, and very professional.


2012 ZX200 Skeeter
2012 Yamaha 200 SHO

Isaiah 40:31 "but those who hope in the Lord will renew their strength. They will soar on wings like eagles, they will run and not grow weary, they will walk and not be faint.
Proud student of the Pro Staffer.
https://www.youtube.com/watch?v=TzwF72B2F2w&t=14s
Re: I've read about these days,... [Re: JIM SR.] #14222955 12/16/21 11:59 PM
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JIM SR. Offline OP
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Plus when I left,...I was told it never hurts to bring donuts if you wanna get noticed,.. noidea

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