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Complaint Department is now open
#13992556
05/11/21 12:50 AM
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Joined: Jan 2011
Posts: 818
The Dad
OP
Pro Angler
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OP
Pro Angler
Joined: Jan 2011
Posts: 818 |
Selling my house. Called ATT to disconnect internet service. Told him what I wanted to do and why. Need to connect you to a different department, please hold the line..... “Welcome to Direct TV. How can we help you?” I don’t have direct tv, can I reach someone who can disconnect my internet?
“Para enspanol, oprima uno....”
Today has been a whale of issues. This is the cherry on top. I’m normally pretty quiet and reserved on these things, but no more. The gloves are off.
I welcome your replies.
THE DAD
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Re: Complaint Department is now open
[Re: The Dad]
#13992560
05/11/21 12:52 AM
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Joined: Apr 2017
Posts: 12,106
BCBassCat
TFF Guru
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TFF Guru
Joined: Apr 2017
Posts: 12,106 |
Anything having to do with ATT is a beating. Hate them.
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Re: Complaint Department is now open
[Re: The Dad]
#13992565
05/11/21 12:53 AM
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Joined: Jun 2005
Posts: 12,923
DanDaBald
TFF Guru
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TFF Guru
Joined: Jun 2005
Posts: 12,923 |
Welcome to the "New Normal"
NEVER FORGET 9/11/2001
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Re: Complaint Department is now open
[Re: The Dad]
#13992572
05/11/21 12:57 AM
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Joined: Jan 2011
Posts: 818
The Dad
OP
Pro Angler
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OP
Pro Angler
Joined: Jan 2011
Posts: 818 |
ATT is only the cherry today. Lying SOSs are on my radar too.
THE DAD
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Re: Complaint Department is now open
[Re: BCBassCat]
#13992574
05/11/21 12:57 AM
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Joined: Jan 2005
Posts: 119,520
TexDawg
Top Dawg
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Top Dawg
Joined: Jan 2005
Posts: 119,520 |
Anything having to do with ATT is a beating. Hate them. Just the absolute worst
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Re: Complaint Department is now open
[Re: The Dad]
#13992579
05/11/21 12:59 AM
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Joined: Sep 2008
Posts: 120,579
hopalong
Pescador Loco
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Pescador Loco
Joined: Sep 2008
Posts: 120,579 |
" Hop, set the hook"! hopalong 99,999 TexDawg 99,999 FJB! not my president by a long shot!
lake fork FISHERMANS COVE MARINA/reservations - 903 474 7479
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Re: Complaint Department is now open
[Re: The Dad]
#13992596
05/11/21 01:05 AM
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Joined: Jan 2011
Posts: 818
The Dad
OP
Pro Angler
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OP
Pro Angler
Joined: Jan 2011
Posts: 818 |
Had them for years. Back to the SBC home phone days. Then Cingular and ATT wireless. Home internet too. But CS is a joke. I’ll go to the store, sit on a table and get it done in person so they don’t get it wrong.
Used to work for a cable company. Heard so many times that CS told them the wrong info. Tried to brush it off, but the thought lingered. Believe now it’s truth 98%. Because people don’t give a rat’s rusty behind as long as they get off the phone.
There’s a sincere business opp for some one who will take CS to the top. But in the meantime, all hail the slackers getting paid for your dimes.
I’m about done. Going to be very little I spend for subpar products and services from now on.
THE DAD
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Re: Complaint Department is now open
[Re: The Dad]
#13992721
05/11/21 02:17 AM
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Joined: Jul 2010
Posts: 9,490
TR176
TFF Celebrity
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TFF Celebrity
Joined: Jul 2010
Posts: 9,490 |
Had them for years. Back to the SBC home phone days. Then Cingular and ATT wireless. Home internet too. But CS is a joke. I’ll go to the store, sit on a table and get it done in person so they don’t get it wrong.
Used to work for a cable company. Heard so many times that CS told them the wrong info. Tried to brush it off, but the thought lingered. Believe now it’s truth 98%. Because people don’t give a rat’s rusty behind as long as they get off the phone.
There’s a sincere business opp for some one who will take CS to the top. But in the meantime, all hail the slackers getting paid for your dimes.
I’m about done. Going to be very little I spend for subpar products and services from now on.
The poor CS and response is their business model. I am sure it is cheaper that way.
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Re: Complaint Department is now open
[Re: BCBassCat]
#13993980
05/12/21 12:26 AM
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Joined: May 2008
Posts: 10,184
Rayzor
TFF Guru
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TFF Guru
Joined: May 2008
Posts: 10,184 |
Anything having to do with ATT is a beating. Hate them. I prefer going to a dentist for a root canal than try to reach anyone at a phone company, a utility company, or a department store. This includes ATT, Home Depot, Academy, Walmart, you name it. Automation is the killer of real life conversation.
Be safe, Rayzor 2001 Triton Tx-21/225 Mercury EFI
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Re: Complaint Department is now open
[Re: The Dad]
#13994032
05/12/21 12:55 AM
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Joined: Apr 2011
Posts: 925
JWRid
Pro Angler
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Pro Angler
Joined: Apr 2011
Posts: 925 |
I have Peoples internet service at my lake house on Fork. Not out there all the time so don't if my experience with their CS is representative but I must say it is some of the best I've dealt with. I live in the metro mess and have had more than my share of heartache with AT&T, Spectrum, Oncor, et. al. Last time I had an issue with my internet service I called Peoples, was transferred to the department who could help me and was told to expect a call back within 15 minutes. Ten minutes later I get a call from a young lady who said "I understand ya'll are having trouble with your service". As soon as I heard ya'll I knew I was not talking to a call center in India or the Metro Mess for that matter. On top of that 30 minutes after the call a service technician was at my place and fixed the problem.
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Re: Complaint Department is now open
[Re: The Dad]
#13994039
05/12/21 12:58 AM
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Joined: Oct 2012
Posts: 25,234
ReelBusy
TFF Guru
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TFF Guru
Joined: Oct 2012
Posts: 25,234 |
ATT sucks, it doesn't get any better when you're paying a grand a month. In fact it may be worse.
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Re: Complaint Department is now open
[Re: ReelBusy]
#13994228
05/12/21 03:49 AM
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Joined: Jan 2011
Posts: 818
The Dad
OP
Pro Angler
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OP
Pro Angler
Joined: Jan 2011
Posts: 818 |
THE DAD
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Re: Complaint Department is now open
[Re: The Dad]
#13994245
05/12/21 04:38 AM
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Joined: Oct 2007
Posts: 5,076
DavidWhatley
TFF Celebrity
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TFF Celebrity
Joined: Oct 2007
Posts: 5,076 |
I've had T-Mobile for 18+ years now. Do they have the best coverage, No. Best price, No again. But you cant be their CS, so I'm going for 19 years.
"Every man must live with the man that he makes of himself, and the better job he does at molding his character and improving his mind, the better company he will have." Pauline Whatley
A wise man once said.......Nothing
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Re: Complaint Department is now open
[Re: The Dad]
#13994286
05/12/21 10:44 AM
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Joined: Dec 2005
Posts: 4,712
gander
TFF Team Angler
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TFF Team Angler
Joined: Dec 2005
Posts: 4,712 |
I started work with SWBT then SBC and then SBC bought ATT. Back in the day it was much better CS when someone could pick up phone and talk to a human. I remember when they started the automation for CS they said It would just be one in five customers getting the automated call and in the beginning a customer could dial zero to bypass and speak to a human. I knew when this started CS would go down hill rapidly and it did. It is just as bad or worse trying deal deal with them after retiring.
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Re: Complaint Department is now open
[Re: The Dad]
#13994293
05/12/21 10:52 AM
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Joined: May 2007
Posts: 41,131
Patriot Guard Rider
TFF Guru
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TFF Guru
Joined: May 2007
Posts: 41,131 |
Times must be getting tough for AT&T. We had a door-to-door salesman come by yesterday.
After I explained how crappy their CS was and that I would never use any of their services again, he was probably sorry he ever took that job.
Family is everything! Life is precious. We don’t have forever. We have now. This moment. We can choose to love our lives now.
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