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Jan 23rd, 2013
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Complaint Department is now open #13992556 05/11/21 12:50 AM
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The Dad Offline OP
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Selling my house.
Called ATT to disconnect internet service. Told him what I wanted to do and why. Need to connect you to a different department, please hold the line.....
“Welcome to Direct TV. How can we help you?”
I don’t have direct tv, can I reach someone who can disconnect my internet?

“Para enspanol, oprima uno....”

Today has been a whale of issues. This is the cherry on top. I’m normally pretty quiet and reserved on these things, but no more. The gloves are off.

I welcome your replies.


THE DAD

Re: Complaint Department is now open [Re: The Dad] #13992560 05/11/21 12:52 AM
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BCBassCat Online Content
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Anything having to do with ATT is a beating. Hate them.

Re: Complaint Department is now open [Re: The Dad] #13992565 05/11/21 12:53 AM
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DanDaBald Online Crying
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Welcome to the "New Normal"


flag NEVER FORGET 9/11/2001 flag
Re: Complaint Department is now open [Re: The Dad] #13992572 05/11/21 12:57 AM
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The Dad Offline OP
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ATT is only the cherry today. Lying SOSs are on my radar too.


THE DAD

Re: Complaint Department is now open [Re: BCBassCat] #13992574 05/11/21 12:57 AM
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TexDawg Online Content
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Originally Posted by BCBassCat
Anything having to do with ATT is a beating. Hate them.


Just the absolute worst

Re: Complaint Department is now open [Re: The Dad] #13992579 05/11/21 12:59 AM
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hopalong Online Content
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" Hop, set the hook"!

TexDawg 99,999

lake fork FISHERMANS COVE MARINA/reservations - 903 474 7479
Re: Complaint Department is now open [Re: The Dad] #13992596 05/11/21 01:05 AM
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The Dad Offline OP
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Had them for years. Back to the SBC home phone days. Then Cingular and ATT wireless. Home internet too. But CS is a joke. I’ll go to the store, sit on a table and get it done in person so they don’t get it wrong.

Used to work for a cable company. Heard so many times that CS told them the wrong info. Tried to brush it off, but the thought lingered. Believe now it’s truth 98%. Because people don’t give a rat’s rusty behind as long as they get off the phone.

There’s a sincere business opp for some one who will take CS to the top. But in the meantime, all hail the slackers getting paid for your dimes.

I’m about done. Going to be very little I spend for subpar products and services from now on.


THE DAD

Re: Complaint Department is now open [Re: The Dad] #13992721 05/11/21 02:17 AM
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Originally Posted by The Dad
Had them for years. Back to the SBC home phone days. Then Cingular and ATT wireless. Home internet too. But CS is a joke. I’ll go to the store, sit on a table and get it done in person so they don’t get it wrong.

Used to work for a cable company. Heard so many times that CS told them the wrong info. Tried to brush it off, but the thought lingered. Believe now it’s truth 98%. Because people don’t give a rat’s rusty behind as long as they get off the phone.

There’s a sincere business opp for some one who will take CS to the top. But in the meantime, all hail the slackers getting paid for your dimes.

I’m about done. Going to be very little I spend for subpar products and services from now on.


The poor CS and response is their business model. I am sure it is cheaper that way.

Re: Complaint Department is now open [Re: BCBassCat] #13993980 05/12/21 12:26 AM
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Rayzor Online Content
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Originally Posted by BCBassCat
Anything having to do with ATT is a beating. Hate them.


I prefer going to a dentist for a root canal than try to reach anyone at a phone company, a utility company, or a department store. This includes ATT, Home Depot, Academy, Walmart, you name it. Automation is the killer of real life conversation.


Be safe,
Rayzor
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Re: Complaint Department is now open [Re: The Dad] #13994032 05/12/21 12:55 AM
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I have Peoples internet service at my lake house on Fork. Not out there all the time so don't if my experience with their CS is representative but I must say it is some of the best I've dealt with. I live in the metro mess and have had more than my share of heartache with AT&T, Spectrum, Oncor, et. al. Last time I had an issue with my internet service I called Peoples, was transferred to the department who could help me and was told to expect a call back within 15 minutes. Ten minutes later I get a call from a young lady who said "I understand ya'll are having trouble with your service". As soon as I heard ya'll I knew I was not talking to a call center in India or the Metro Mess for that matter. On top of that 30 minutes after the call a service technician was at my place and fixed the problem.

Re: Complaint Department is now open [Re: The Dad] #13994039 05/12/21 12:58 AM
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ATT sucks, it doesn't get any better when you're paying a grand a month. In fact it may be worse.

Re: Complaint Department is now open [Re: ReelBusy] #13994228 05/12/21 03:49 AM
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The Dad Offline OP
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A grand a month?


THE DAD

Re: Complaint Department is now open [Re: The Dad] #13994245 05/12/21 04:38 AM
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I've had T-Mobile for 18+ years now. Do they have the best coverage, No. Best price, No again. But you cant be their CS, so I'm going for 19 years.


"Every man must live with the man that he makes of himself, and the better job he does at molding his character and improving his mind, the better company he will have."
Pauline Whatley

A wise man once said.......Nothing
Re: Complaint Department is now open [Re: The Dad] #13994286 05/12/21 10:44 AM
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gander Offline
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I started work with SWBT then SBC and then SBC bought ATT. Back in the day it was much better CS when someone could pick up phone and talk to a human. I remember when they started the automation for CS they said It would just be one in five customers getting the automated call and in the beginning a customer could dial zero to bypass and speak to a human. I knew when this started CS would go down hill rapidly and it did. It is just as bad or worse trying deal deal with them after retiring.

Re: Complaint Department is now open [Re: The Dad] #13994293 05/12/21 10:52 AM
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Times must be getting tough for AT&T. We had a door-to-door salesman come by yesterday.

After I explained how crappy their CS was and that I would never use any of their services again, he was probably sorry he ever took that job.


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